Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We have had tbe same problem recently. This week we have had rubbish connection 8-9pm and online support are gone for the night. Has happened at least 3 nights this week. Support come back next morning after 9am [Mod edit: Added title]
Hi, how do I actually get a WiFi 7 router from EE? Everytime I call in I seem to just get passed from one department to another
I've linked my mobile account through the app with no issues but I cannot view my home broadband account or see any bills, the only bill I can see is a BT bill for a closed account. I have tried the linking process several times and I get the message...
I am having EE installed on the 1st June - broadband half fibre and tv.Myself and my neighbours have had a letter pushed through the door that Open reach are installing ultrafast fibre broadband in the street. When I went to the shop he said would b...
Am asked for this when trying to link new broadband account to existing mobile - have entered every ‘account’ number I can find but none accepted!
Hi everyoneI'm trying to switch from BT Business 900 FTTP to EE 1.6Gbps residential package. I select everything, fill the details out, then I select by povider and it says I can easily migrate over. I then log in with my BT Business credentials, and...
Hi - can someone from EE technical support please help me with this. I can't be the only customer experiencing this problem. Anyone else out there having the same problem? "Safe search" blocks all the porn sites & probably lots more dodgy stuff that ...
I've just moved from PlusNet to EE as part of the former's migration away from landline provision.Initially I successfully paired everything to the new Router (TVx1, phonex2, PVRx1, computersx2 - one ethernet the rest wi-fi).But after a few days, whi...
