Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40621 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73835 Views
  • 7 replies
  • 12 Helpful

Port fowarding on Hub Manager doesn't load

I can access the hub manager fine; its very slow like. Anyways, I'm trying to port forward on my PC but whenever I click on the tab it gets stuck loading (I am connected via ethernet cable directly in the smart hub). Any suggestions on how to fix it?...

wils01 by Visitor
  • 309 Views
  • 3 replies
  • 1 Helpful

New EE Smart Hub and BT SmartHub 2

I have just changed from BT to EE, both 900 full fibre. I have a LAN consisting of 5 laptops, 3 printers and NAS drive with static IPs, 3 laptops, TV, desktop, and 3 mobile phones all DHCP. Everything worked and were able to see each other when using...

Broadband

I’ve recently taken out new contract with EE after being with BT for years (now they are one and the same). New kit arrived, old sent back.I have main hub, back up and two boosters positioned in house.  My problem is despite having the two boosters I...

Ickle56 by Visitor
  • 107 Views
  • 0 replies
  • 0 Helpful

Badly designed network and app!!

For the past 2 months i have nothing but issues with the EE app, half the features don't work when managing your network. The game and work modes they brag about in their bundles don't show in the app, constantly tells me i am not on my home network ...

Unable to access WiFi enhancer

Hello I'm having issue my broadband package was upgraded yesterday to fiber 67 full works an the WiFi enhancer option dose not show up anywhere or in my ee WiFi settings so I can't use the option I'm trying to find out why it not showing up 

Jd2001 by Explorer
  • 156 Views
  • 2 replies
  • 0 Helpful

Unable to set up groups/parental controls

Been trying for 3 days now to set up groups and parental controls. App won't accept any names I put in and says its unable to set up groups. I've reset hub lots of times. EE said they would call me back today and haven't  

UDM FTTP - Openreach Nokia ONT

I've recently had EE FTTP setup and installed - All working good with the Smart Hub Plus.Ideally, I'd like to use my UDM straight into the ONT - I've tried setting that up with PPPoE and username/password bthomehub@btbroadband.com / BT, auto DNS, but...