Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44249 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85701 Views
  • 11 replies
  • 12 Helpful

WIFI

Hello MY WI-FI  increased recently how do I go around sorting this I don’t want the TNT on it any more as I don’t use it.  I just want to pay for the WIFI please 

Resolved! Moving from virgin full fibre to EE part fibre

Just wondered if anyone had any adviceMoving home just got confirmation date.Current home virgin full fibreNew home only has part fibreCan I still use the EE switch option to move broadband as it offers to help with cancellation costs or will I have ...

EE Hub

On Friday I moved from BT to EE as part of an offer/upgrade.I've had all the confirmation emails and texts. Order showing as complete and final bill showing on BT account with first bill showing as due for EE. My question is, do I get a new EE Hub? O...

MarkC67 by Visitor
  • 134 Views
  • 1 replies
  • 1 Helpful

All Devices Disconnect From Wifi

Ever since transferring from BT 500 full fibre which was very stable to EE broadband 7 we have had no end of problems with devices e.g. TV, phones, tablets, Alexa, dropping off WiFi irrespective of proximity to router. Restarting the Smart Pro hub ap...

Kembo by Contributor
  • 462 Views
  • 14 replies
  • 2 Helpful

Resolved! Seeking clarification of the £300 cancellation fee offer

I'm currently with Virgin and have about 6 months left on my contract that includes broadband, every TV channel and a landline and I would like to switch to EE but only for broadband, I no longer want a TV or landline service. Would the EE offer of c...

Gewber by Visitor
  • 274 Views
  • 2 replies
  • 4 Helpful

EE Wifi

I cannot OPT IN to wifiI have EE made for gamers, it went live today so it is a new connectionhow do i get it so i am opted in.thank you

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