Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello everyone!I was just wondering if anyone can explain what this means? Have the building works been completed and they just need to install the box in my flat? Or the whole process needs to be done? Been waiting for quite a while now and I just d...
HI, since moving over to EE, my internet speed has dropped and on one occasion failed altogether. One new hub and a visit by an engineer, no better. Call after call and all you get is "well, you are getting the minimum guaranteed speed so what's the ...
Hi,I'm hoping someone can help with an issue I'm having using a third-party router( ROG Rapture GT6 | Gaming WiFi Router | ASUS ROG UK).With EE's hub, I receive a speed of just over 1.6 Gbps. However, I would like to be able to use my Asus ROG Raptur...
I have recently moved from by to re and have received the smart hub SH32B along with the WiFi extender pro. Unable to pair without local Ethernet cable. I can get solid aqua with Ethernet but as soon as cable removed - nothing pairs. Never get past f...
My elderly parents are being moved from Plusnet to EE as of the 31st March, this is not their choice and have been told by Plusnet they have to move due them wanting to keep a landline (trust me a smart phone is not an option). We have been told by P...
Hi!I ordered an upgrade from 76mb FTTC to 1gb FTTP (Even though I'm on new EE , without a TV- they still will not let me take 1.6GB) - and agreed on £74 a month with the wifi 7 and smart wifi (Full works package) This is more expensive than 1.6GB bu...
Just had a full reset performed remotely by EE agent to solve a digital voice issue. Before the reset I had a perfect wifi setup plus 3 EE extenders, with no issues.Post update none of my extenders worked and none of my smartplugs worked. I reset ...
Hi, Informed that existing broadband contract (with EE) finsihes on 02-04 (with high 40GBP new monthly rate if no action taken ) , signed up today for new contract (with EE) informed by emai lthat new contract begins on 14-04. What happens in the...
Hi my internet is not working.please check what the issue is.Many thanks,Tetyana
