Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I moved over to EE Full Fibre in April of this year and have a Smart Router:With kiddo getting older I want to start utilising parental controls, but logging into the router just tells me to download the app, which has no parental controls in it o...
Hi everyone,I’m trying to get a wired internet connection in my bedroom for my PC. The problem is, the only socket available in the room is a phone socket (BT-style telephone port) – no Ethernet wall port at all.I’m wondering:Is there any way to conv...
Hi I moved to ee just over two month I asked to keep my original phone number when i changed from Talk Talk and when i changed they changed the number i have had people telling me they cant get hold of me how do i get the number changed to my origina...
I am becoming concerned that the infrastructure installed around my particular “My Place” is becoming or is unstable. I continually and frequently receive text messages that there is an issue that needs to be resolved and indeed on some occasions am...
Hi, our rabbit decided to chew through our Hubpower supply cable and now our hub won't turn on anyone any idea how I go about getting a new one? Like who is best to contact?
I can’t seem to link my hive hub to the router could anything be blocking it
Wondering if anyone can assist please.Since getting Heatmiser smart heating controls a few years ago, which consist of a Heatmiser NeoHub, that connects directly to my EE router with a ethernet cable and a wireless Heatmiser thermostat, I have been f...
Hi, why am I paying so much as when I joined you I expected to pay approx £41 a month for mobile and broadband?
I see there's a post in here from @Ewan15 about the new hub and extender. Mine seems to have arrived - unexpectedly.My contract expires in January 2026 but a few days ago I received an email from EE suggesting that if I renew now they will maintain t...
Yesterday I chatted with advisors on EE live support. Found it easily. Now I can't find the page or a link to it anywhere on EE, whatever I search for. Could somebody send me a link to where it is? Thanks
