Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Am asked for this when trying to link new broadband account to existing mobile - have entered every ‘account’ number I can find but none accepted!
I need to cancel my order for broadband I placed on the doorstep with one of your canvassers.
I would like to request a newer model router from ee. The ee smart hub (white) which I currently own was issued to me 4 years ago and has not received a firmware update since November 2023. I feel the lack of updates is causing a potential security r...
In Feb 2025 I was out of contract with BT who phoned to convince me to migrate to EE. What a nightmare! Navigating through 150 is hopeless. I have had contact with at least five so called guides. None of which have solved my problem. I have even be...
Hi, I've literally just set up my new EE Smart router. Everything is working fine but when I go to connect my smart plugs/doorbell it just won't connect as they use the 2.4ghz band. Is there anyway I can split them or something? Some help would be ap...
The light on my extender is orange for long periods then aqua. I'd say about half the time it's orange. Why is this? It's only two rooms away from the main router.Thanks
Hi Alli have a issue with the new broadband installed last week.I watch a stream from Portugal on my Samsung tv and when i installed the the EE broadband on the first 2 or 3 days the stream was working fine and know notworkinf at all.So i still have ...
Good afternoon, everybody…Maiden post. A long one. Sorry for that.Unfortunately, I already have some nagging doubts about the decision to move from BT to EE (notwithstanding they are two sides of the same coin).Briefly, our existing BT contract matur...
Hi folks, I've recently had full fibre installed to my home, I get over 900Mbps when connected EE Smart Hub Plus router, from my phone in the same room. But when I connect to the Orbi WiFi Mesh system (1 Router and 2 satellites), the speed drops to 6...
Just called EE to query how I get Nkrton Cyber security, was told zi can manage that on line and it's not free as it was with BT. The asked me did zi have Sky and I said yes and then he said would you be interested in EE tv. No thanks and then he sai...
