Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40618 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73834 Views
  • 7 replies
  • 12 Helpful

Delay between switching provider

Hi, Found out recently that EE can now offer full fibre in my postcode area .. so started the switch process from Virmin immediately.Now I've left myself with a little dilemma.. I figured it would be a quick process so gave my months notice to VM str...

ddean1379 by Investigator
  • 176 Views
  • 5 replies
  • 2 Helpful

internet speeds stuck at 30

hello i have been with ee for years and my son enjoys gaming competitively and complains about the internet speeds being slow.i am wanting to know if anyone has had issues with internet speeds being stuck at around 30mbps when the plan offered by EE ...

Newtork Interface eth 1 2 or 3, keep going down and up

Hi,Newtork Interface eth 1, 2 or 3, keep going down and up is this normal and what does it mean? Is the hub bringing them down and up?The hub is the EE Smart Hub Plus, the latest oneHere is just an example but there are many, many lines of this:23/02...

CJMH by Investigator
  • 155 Views
  • 4 replies
  • 0 Helpful

Resolved! New EE router not working with Smart Plugs

I haven't been able to connect my smart plugs to my new EE router since I got it over a month ago. I previously had 7 smart plugs and switches with my old BT hub but the new router has been a nightmare to comnect.I have tried switching off 5Ghz tempo...

Dreamnought by Established Contributor
  • 1470 Views
  • 34 replies
  • 1 Helpful

Broadband installation - Openreach Master socket 5c

Hi everyone!I hope it's an easy question and I am just really bad with technology, but o have just moved into a new (rented) flat where there is an Openreach Master socket 5c box already. The landlord already warned me I cannot drill any wall and the...

Adri8 by Investigator
  • 666 Views
  • 6 replies
  • 1 Helpful

WiFi Extenders

As the EE SuperHub Plus does not give full WiFi coverage round our Bungalow is it possible to use the round black extenders received from BT to extend the signal?

Orders

What is the time line from placing order for TV and broadband to delivery, are there any delays.

Ray4850 by Contributor
  • 161 Views
  • 9 replies
  • 1 Helpful

Port fowarding on Hub Manager doesn't load

I can access the hub manager fine; its very slow like. Anyways, I'm trying to port forward on my PC but whenever I click on the tab it gets stuck loading (I am connected via ethernet cable directly in the smart hub). Any suggestions on how to fix it?...

wils01 by Visitor
  • 309 Views
  • 3 replies
  • 1 Helpful

New EE Smart Hub and BT SmartHub 2

I have just changed from BT to EE, both 900 full fibre. I have a LAN consisting of 5 laptops, 3 printers and NAS drive with static IPs, 3 laptops, TV, desktop, and 3 mobile phones all DHCP. Everything worked and were able to see each other when using...