Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 2916 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47412 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 92642 Views
  • 11 replies
  • 12 Helpful

Extending to a shed

Hi, I have new EE hub with the wifi extenders to get a good signal round my house.  It's not a big house but when I was with BT they sent me them as I had spots that had poor signal.  The question I have is I have a shed/ office down the garden with ...

Enduser by Investigator
  • 283 Views
  • 5 replies
  • 3 Helpful

Resolved! Air pods4

Hi i got offered a black friday deal for air pods 4 for 1 pound if i renewed my broadband with them i did so  but  no one seems to be able to help me so...   can  any one gelp me 

Resolved! Loss of Broadband/WiFi

Today Thursday 22nd January is day 12 that we have had no Broadband/WiFi service.  My fault reference is still open as per digital voice on last phone call this morning.  I phoned Sunday and was advise someone would come back to me - as you can guess...

21-GJ by Visitor
  • 383 Views
  • 3 replies
  • 1 Helpful

Resolved! Refusing to pay switch offer!

Have moved from sky to EE for TV and broadband. Only done it because of the switch offer that I was offefened over the phone while getting a new phone contract. Refusing to accept the wording on my final sky bill! Even tho it clearly shows I payed 29...

Brad2693 by Explorer
  • 329 Views
  • 1 replies
  • 0 Helpful

Refuse to accept the final bill!

I am having this exact same issue with EE! I moved from Sky and they refuse to accept the final bill!    The switch has left me out of pocket as EE have not honoured their 'switch offer'    If you are thinking of moving from Sky to EE, DO NOT DO IT!

sj105 by Explorer
  • 2420 Views
  • 15 replies
  • 7 Helpful

broadband problem

I have a broadband problem. Why do I have to talk to you via text? With all the money I'm giving you people im sure that you can afford to employ someone to answer the dam phone. I'm getting 2mb and paying for 36mb . also the mobile reception is lous...

warthog by Visitor
  • 182 Views
  • 2 replies
  • 1 Helpful

Why EE?

Ok - I know this is a EE Community but I am going to put the question out there.Why should I keep my broadband with EE?Background - contract is up with EE and I am looking around - monthly prices from Sky are the same for Broadband and TV (+/- £1) bu...

Herbhead by Established Contributor
  • 772 Views
  • 22 replies
  • 12 Helpful

cant update my broadband because of open order error

 Hi, can anyone help? our broadband contract is finishing and as part of that, we stopped EE-TV. Having done that, we now cant get our broadband contract updated because it says "You cant place an order right now as you have an open order".When we sp...

Ss73up by Contributor
  • 281 Views
  • 4 replies
  • 0 Helpful