Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44770 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87000 Views
  • 11 replies
  • 12 Helpful

No needs for work inside the house?

Hey guysjust got this message today. Does it mean that it will run through the old “socket”? i want an Ethernet cable  running through my room and don’t know where it starts (current hub is in flatmates room)  

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New Broadband order - when does the tracking update?

Evening, I placed a new BB order on the 9th - switching from BT 900Mbps to EE 1`.6Gbps.When looking to track the order it simply says - Thanks for your order.We're just updating our records. Check back later and you'll see all your order details here...

NotHimJim by Investigator
  • 648 Views
  • 5 replies
  • 1 Helpful

LAN clamped at 100Mbps on Smart Hub Plus

When I plug my linux laptop into a cheap gigabit switch it shows 1Gbps in ethtool. When I plug it into the Smart Hub Plus it shows 100Mbps.This router is advertised as having 1Gbps LAN ports. If that's physically true but the firmware clamps them at ...

adrianmay by Investigator
  • 2107 Views
  • 26 replies
  • 6 Helpful

Resolved! Broadband

No broadband or landline since Friday morning in Kettering 

Jimb5 by Visitor
  • 190 Views
  • 2 replies
  • 6 Helpful

Smart Hub Pro

How can I get the new Smart Hub Pro? I want to be able to have wifi 7. My only option appears to be creating a new contract (I've just recently moved from BT) but I don't want to do that at the moment.

tmarsh12345 by Valued Contributor
  • 403 Views
  • 10 replies
  • 13 Helpful

Broadband test speed not working

Hi I switched to full fibre from virgin media on Tuesday the 8/4/2025  when I try to test my router’s speed via the EE speed test on the app it always fails saying the fault is on there side.The safe search is also not working.Can anyone give me some...

Lifein4k by Visitor
  • 676 Views
  • 8 replies
  • 1 Helpful

Resolved! Monthly hub rental

When I agreed my new contract- upgrade to full fibre 300- the cost per month had no mention of an additional £7 per month for rental if the Hub.Surely this should have been mentioned as my bill now is more than I contracted for. 

Isbenals by Visitor
  • 323 Views
  • 8 replies
  • 5 Helpful

Smart Hub Pro Stinks

Just got my new broadband installed on the 29th with the new Smart Hub Pro 1.6gb.All seemed well until day 3 when I started getting my security cameras disconnecting then other IOT loosing connection too, web pages taking up to 10 seconds to load the...