No broadband

[Aaron1875]

Anybody else WiFi not been working since around 6am? Contacted EE and been told it’s a fault outside but yet the same issue has happened 4x now and only been with EE 1.5months. 

[Peter_W · Accepted solution]

Good morning @Aaron1875.

Welcome to the Community. 

If it's an external fault, then this will be something that requires Openreach to assist with, so likely lies with the line or cabinet. 

I can imagine it must be really frustrating if this has happened a few times now, though. 

If you do experience outages like this, you should be automatically compensated if there's a total loss of service.

Peter