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Broadband keeps dropping

Rmcg1
Visitor

‎11-08-2025 05:22 PM

Since being moved over to EE from BT my broadband signal keeps dropping.which is no good as I work from home. I’m not even getting my guaranteed speed.whats going on?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎11-08-2025 05:26 PM

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor

‎11-08-2025 06:01 PM

@Rmcg1 Was anything else changed at the time off the move, ie new router, upgrade, new extenders etc!

manatarms84
Skilled Contributor
Skilled Contributor

‎12-08-2025 09:02 AM

If you are having issues with your actual connection dropping (Like the lights on your hub is going) there is likely a fault and I would call technical support to get that looked at.  If not then any changes as mentioned above may be contributing