Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Since changing to fast fiber in December last year I now can't see my bills online and now my broadband has disconnected but no way of knowing what's going on , I got the first 3 months free in a deal then they've took the previous months bills and c...
After my farther's death it has taken over 6 months to get the account transferred into my mum's ( who has advanced Alzheimer's ) name and set up billing, in that time we have had 3 EE/BT accounts and probable 36 hours of phone conversations, the thi...
Does anybody know the postcode for returns, so I can identify which of the pile of certificates of posting that I've got from my wife relates to the defective router that we returned recently?
Cannot connect ring doorbell or printer to my new EE router despite getting An EE booster to improve signal. TV and internet freeze/crash. This seems a very inferior system to the BT equipment I had. Other than leaving EE what can I do next?
Hi Sean. I was moved from BT to EE last year. Sine then we to have had phone problems I refused their mobile package and went with Tesco. but the land line is EE and we get the same issues you spoke about. I have complained twice now and nothing al...
So looks like I am one of the customers who cannot access the wifi controls on the EE app for the new broadband service. Can see loads of people are having the same issue. I have tried deleting and reinstalling the app and rebooting the router but li...
I have been without Landline for a number of weeks. Rang customer services , reply was they are looking into the issue and will ring me back ( on my mobile ) next Friday 5th April. Therefore I am without a landline.! My wife is attending a Hospital O...
I think someone reported this type of issue earlier but from yesterday I started facing this.Instagram app is not loading any reels, feeds or msg when connected to broadband but when I switched to mobile data it workedSpeedtest report is 67mbps on my...
Hi EE Phone number
