Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
New WiFi hub smartly picked up all the devices previously registered to my 6 hub. Saved a lot of time. The problem is that any new registering to the house WiFi only picks up the old hub and password. Good job I kept a photo of the old password detai...
We have recently switched from BT to EE broadband. All appeared to go relative smoothly before we noticed we were unable to receive BBC iPlayer or ITV X I also can notenter the LG App for purchasing software such as Iplayer or itv xI am also unable t...
Looking to upgrade my broadband and see what tv deals are however I keep getting this message and it won’t load anything I have spoke to EE on the phone and on chat but I just keep getting told that they have had problems today, but this has been go...
Dear All,Since moving from standard GFast BT to EE full fibre, I’ve had nothing but problems.To try and solve the issues, I did a full factory reset on everything and now, I’ve got a new issues.for some reason, certain devices need a full shut down a...
I have recently joined EE and have the 900 fibre package, and have EE WiFi extenders.My current setup:Router (EE Router) DHCP and DNS DISABLEDPi-Hole. DHCP and DNS ENABLED - the Pi-Hole is providing DNS and distributing IP addresses on my network.===...
Anyone else's broadband down this morning? EE app unhelpful, simply says unable to check it, but doesn't say why.
HiI have just joined EE broadband from BT. I have a landline and have paid for Unlimited Minutes & International. I have looked on the “EE phone USA from broadband” and it states that calls to USA landlines are included but it has double asterisk aga...
Hi, I can see a Device with an IP address of 192.168.xxx.12 and a Device name of LinkTap on the Hub Manager (W11 PC); but can not find this device when viewing All Devices in the EE App (Android 15).Has anyone else had such an experience?I do wish E...
I recently moved from BT (with them many many years), EE plan Essentials Full Fibre Gigabit. I am using the EE Smart Plus Hub and 3 Smart Wifi plus boosters. Speed into the house is around 900mbps and upload 100mbps.Everything is great apart from wh...
Just joined EE for Broadband and have to return old BT equipment. Any pictures of a wi-fi disc and hybrid connect please? I have multiple bits of broadband kit in the house and can't see anything to help me identify what these 2 products are. Thank y...
