Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have been trying to link my broadband with my mobile account. I have called customer support 3 times now and each time they tell me that they are taking notes and they will get back to me. i recently changed over from bt broadband to ee and now I ...
Three times on Wednesday I waited 15 min or more before EE picked up the 'phone - then I kept being asked to hold while they went off. This happened twice - 3rd time this guy does the same - keeps asking me more of the same about lowering price - th...
Hi,I am thinking of moving from VM to EE for both Broadband & TV and have some questions I cant seem to find answers for;1. Can I still use a 3rd party router to connect to ONT, as I already have a network setup in house?2. If so, does EE TV work wit...
Hi, i bought EE broadband last month. And i understand my 14 day cooling period was over. However, i just joined EE tv and my EE broadband got re contracted so does that mean i’m in my 14 day cooling period again? I don’t want to leave, i just want t...
Joined Ee 19/1/24 Neither app will work. For EE HOME app..yes turned router off and back on etc.....Ee app. When trying to link broadband to account (I can see my mobile phone section) Constantly showing message to have identity checked..ring 150. H...
Hello,I just recently moved over to EE and had signed up for the busiest home bundle in the last week or so with it being fitted on July 1st.When I spoke to the agent he assured me it was the lowest price available as it was a new bundle and it would...
Hello, I have received my new BB from EE and tried to link it to my app but when I put in ‘Billing Account Number’ it says ‘Please enter a valid Billing Account Numer’ which it is not and i don’t know how i can sort this out.
The system says my accounts are linked however I can only see my mobile plan when I log on on my laptop and my broadband when I log on the App on my phone ? They are not linking together anywhere. When I ring 150 on my phone they then say they will d...
I recently subscribed to BT/EE broadband and everything was fine until I downloaded the app so I could supposedly view all of my accounts in one place (I also have my mobile with EE). Unfortunately, I was not able to link my new broadband service to ...
Good evening everyone. I’m needing a little help or advice because I’m officially stumped.i recently had EE’s full fibre busiest home bundle installed and it’s working ok, however I recently saw that the provided router isn’t capable of the speeds so...
