Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44228 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85638 Views
  • 11 replies
  • 12 Helpful

I have change over from BT broadband to EE

since changing over from BT to EE broadband  Facebook,Linkedin,X,Youtube,a Neighborhood Watch called Nextdoor also on the EE app when you press the manage icon and then press broadband it just sits there doesn't open i have been in contact with EE ab...

Bazza682 by Visitor
  • 347 Views
  • 0 replies
  • 0 Helpful

Resolved! EE Smart Hybrid Connect - how to test if it works

Hi,  I have a Smart Hybrid Connect HC10A which is connected via cable to my EE Smart Hub.  What is the easiest way to test if it works and what sort of speed I get?  I tried removing the incoming WAN ethernet cable from the smart hub router but that ...

Paying bill, account closed

Hello,I've been notified by e-mail that my bank has refused my broadband Direct Debit for the second time. For that reason, it appears that my account has been closed - as there is no Bills & Payments option under manage in the EE app, and on the EE ...

Haneeen by Explorer
  • 515 Views
  • 3 replies
  • 0 Helpful

Smart Hub Plus problem

Just renewed broadband contract and my old hub has been replaced by a new Smart Hub Plus. Easy to connect each of my devices apart from a Blink camera system. Anyone else had this problem? Or any suggested solutions? Have sent question to Blank tech ...

Razboy by Contributor
  • 1062 Views
  • 8 replies
  • 1 Helpful

keep on cancelling my order

 I had moved address and took up the whole EE package inorder to port my old phone number. EE has cancelled my order 4 times and have to call (ON CALL FOR MORE THAN 2 HOUR EACH TIME) to re-instate the order 4 times with 3 packs of EE equipment sent!E...

RWill by Visitor
  • 420 Views
  • 1 replies
  • 0 Helpful

Wifi controls

I need to change my wifi setting but the app says it having some repairs, can i get access any other way?

Byrnec5 by Explorer
  • 341 Views
  • 1 replies
  • 0 Helpful