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Unable to manage broadband from EE app

yorkie75
Visitor

‎06-10-2024 09:38 AM

Since moving back to EE from BT for broadband, I'm no longer able to manage the router settings from the EE app.

Have spoken to tech support several times and haven't been able to resolve the issue. 

This is now really frustrating as I need to limit the time my kids have access and I can't!

The app will work the first time it's installed and I can manage the router settings. If I then close the app and try and go back into manage broadband, I just get a  the spinning wheel come up!

Please resolve as this is a basic requirement.

 

8 REPLIES 8
JimM11
Brilliant Contributor
Brilliant Contributor

‎06-10-2024 10:12 AM

@yorkie75 What happens if you try switching your phone off after the first attempt is good, and before the second attempt.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎06-10-2024 12:13 PM

Which EE BB plan are you on? What EE router do you have? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
I3Ixck
Valued Contributor
Valued Contributor

‎07-10-2024 02:54 PM

Hi yorkie75 I have been having the same issues too I am on iOS 18.0.1 and EE app is all upto date as well yet i can not access my settings from the app either have spoken to EE TS and they have acknowledged there are issues with the iOS App at the moment that was a call from Wednsday 2nd October 2024 and today Monday 7th October 2024 so fingers crossed they fix it really soon 🙂

I3Ixck..

FTTP Bussiest Home Bundle 1.6Gbps
TP-Link Archer BE550 (Router)
TP-Link Archer BE550 x2 (Easy Mesh Mode)
If i helped please give me a thumbs up 🙂
0 Helpful
EwanArm39
Investigator
Investigator
In response to I3Ixck

‎16-10-2024 09:41 PM

I too have the same issue and am unable to manage my broadband from the app. I just get the spinning circle 

Ewan Armstrong
0 Helpful
Rach_H
EE Community Support Team
In response to EwanArm39

‎17-10-2024 12:39 PM

Hi @EwanArm39 

Welcome to the Community!

I'm sorry to hear you're having trouble with your app, and we want to get this resolved for you. Can you try deleting and reinstalling the app, and see if this helps?

Rach

0 Helpful
EwanArm39
Investigator
Investigator
In response to Rach_H

‎17-10-2024 01:28 PM

Tried that and will not pair app to hub either by scanning the QR code or manually. 

Ewan Armstrong
0 Helpful
Rach_H
EE Community Support Team
In response to EwanArm39

‎17-10-2024 03:32 PM

Thanks for giving that a try @EwanArm39. If you are still having trouble I would recommend speaking with our team by giving them a call, and they will be able to work to get this sorted for you.

Rach

0 Helpful
vikfx
Explorer

‎28-03-2025 11:35 AM - edited ‎28-03-2025 11:36 AM

Sadly as of today this failure is still happening. I've been in contact with support since February, 25. Many, many phone calls. Many, many promises from EE.
I still can't link my broadband to my account.

0 Helpful