Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How do you cancel ee before the 14 day cool off period, on phone for 40mins got through to customer service only to be told they can't hear me on phone then hung up so on phone again waiting nearly 40mins again I want to cancel this new ee is shockin...
Hi. I have EE full fibre which currently enters the property at ground level. I am about to have some work done to the house and the contractor has asked for me to arrange for the box to be moved to another location. I have looked at Open Reach but c...
Can somebody please enlighten me. I have to update my broadband to full fibre. BT and Plusnet both say it would be provided by EE so even though I register through one of these, would I actually become an EE customer and have to deal directly with th...
So I've recently joined EE from BT on 30th October on the FF 900 all-rounder package. Long story short, I've added Smart Wi-Fi Plus was sent one disc and then got a second. Then added Wi-Fi enhancer. I was with BT for years but had FF installed in Fe...
At the suggestion of BT I moved over to the EE platform. I was explicitly told that I would get a new router and it was all simple and painless. I have obviously paid EE for the privilege of doing so. However, two days after the transfer and having r...
Installed new EE Smart Hub Pro along with a Smart WiFi Pro extender. The house previously had a BT Smart Hub until yesterday. After setting up the router I was able to connect all the devices again, phones, iPads, printers, Alexa etc. However I tried...
Got the new wifi 7 installed, supposed to be the all singing all dancing wifi that reaches every corner of your house.... but we still have a dead spot in the house. Customer service have sent out a 2nd extender unit and explained that these mesh / b...
What wifi speeds is the Smart Hub 2 capable of? I'm on Full Fube 500, but can't get more than 260 on my mobile phone, prior to this I was on Full Fibre 150 and was getting 140 on my phone, the only difference is I've taken on EE TV, what the experien...
Hi all I have recently had FTTP installed to the propertybut the router is still flashing orange the issue is my service is coming out DSL port , not the WAN port I believe I need to access the router be going on 192.168.1.254 hub manager to get this...
Has anyone else had an issue with their bill saying that it's more than it should because "you've not returned equipment" when you know you have and they know you have? I've contacted them yesterday and they said it was sorted but I've just looked at...
