Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We have applied for full fibre 150 in AB24 ***. Initially, it was 1 month wait, since the start of December. Then, we received a message that work had been postponed to March 19. Why has it been postponed and how to make it happen faster? If not, ho...
HiAs I have 900Mbs at the moment from Sky I believe I may need an upgraded ONT from OP to get the 1.6Gbs.Only ordered on Fri 17th so am expecting/hoping for a call from OP early this week. Due to go live on Mon 27th.I just wanted to know if anyone ca...
I "agreed" in September 2024 to move from BT to EE - it was going to happen anyway! - and thankfully can see my emails on my pc - Firefox "remembers" the pathway. If I try logging in via the EE website, I'm now able to see my latest bill ( I could...
Just noticed my Hub updated from:Firmware version: r1.29.0-R-950306-PROD-83002GUI version: 1.11.0To:Firmware version: r1.34.0-R-994210-PROD-83002GUI version: 1.13.1Let's hope it feels like less of a beta product now! Update 1: Just factory resetted t...
Hello like to pay 14 off my bill
Hi, whenever I try to get on to check my ee broadband account I keep getting told the site is under maintenance as can been seen with the below image. It has been like this for months, so it is definitely an issue. I simply want to check my bills, my...
Hi I received my EE Hub and today is the connection date. I unplug my old broadband providers router and plug in the EE Smart Hub as per instructions but nothing lights up. No lights on the front of the broadband modem. I try another plug socket, pre...
We changed from BT Broadband to EE Broadband on 29 Jan 2024.We opted keep a landline so that elderly family members could continue to reach my wife and I.The switch involved a change from PSTN to Digital Home Phone.However in the process, they've c...
Hi all.I have multiple phone nrs with EE. Due to work commitments not always I am in charge over broadband. Sometimes it is only solution to get things done by teenagers.I'd like/tried to share my password with my partner but app is telling me that a...
