Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46337 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90219 Views
  • 11 replies
  • 12 Helpful

How can EE behave like this?

I was just out of contract with BT and had been offered a renewal deal of £31.99 per month for full fibre 500MB but I was just out of time on the original deal offer.  I discussed with BT and, after I had talked it through with them and emailed them ...

PI1 by Investigator
  • 1156 Views
  • 15 replies
  • 4 Helpful

Can someone explain in simple terms

Ive got my broadband with EE, not fibre, which I pay for. The landline is BT and someone else in the house pays for thatI had a problem recently where we lost the dial tone( its happened before), a fault was raised and its was fixedThe broadband spee...

Onslow52 by Investigator
  • 1184 Views
  • 13 replies
  • 2 Helpful

Resolved! EE Broadband Fibre 67 Essentials

Got this EE Broadband due to my Virgin media contract finish and getting too expensive so did a bit of research thought I already on contract with EE mobile, plus EE was close with BT so look on a deal then end up with Fibre 67 Essentials good speed ...

KurtONice by Established Contributor
  • 1341 Views
  • 2 replies
  • 2 Helpful

BTemail with EE broadband

I recently changed to EE broadband from BT, but am still on BT's email.  EE assured me that the broadband change would have no effect whatsoever on my BT email and that everything would operate as before.  That is true, EXCEPT that ever since my broa...

VPN Installation

I want to install a VPN on my EE Smart  Hub Router, namely Express VPN. I can install it on certain individual devices in my network but not on the router itself. When I go into the VPN section of the router it says " Your EE Smart Hub has been desig...

BLUEZULU by Investigator
  • 2186 Views
  • 6 replies
  • 1 Helpful

Broadband down again

Christmas yet again and kids can't watch anything that stream's because broadband is down again EE has been the most unreliable network, switched from sky to save a few quid and seriously wished I hadn't will be reading how to get out of contract and...

Denver76 by Visitor
  • 370 Views
  • 0 replies
  • 0 Helpful