Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have a question that I'd like to get an answer on without wasting a lot of my time or that of support staff. It's not urgent and is the sort of thing that I'd simply like to raise a ticket on. I'd be happy to wait a couple of days for a response.I ...
Does anyone else have issues with EE broadband dropping constantly every single day and what ever they do doesn’t make any difference then you have to start all over again waiting ages to get them to call you back? I’ve not even had it 5 months and i...
I have just set up new router which is aqua blue, i have wifi connected to phone but my echo dot etc has not connected to wifi. What do i need to do to get through to alexa ? I am already set up on alexas app from old router.
Does anyone else have trouble with their WiFi connection dropping every single day or can’t connect to the thing? Sick to death of contacting customer useless support. I can’t even get WiFi in back bedroom with the sh!!y service and constantly gettin...
I recently placed an order to move from BT to EE - I specifically wanted to do this to access new router technology such as WiFi 6 and smart controls in the Smart Hub plus.I was advised at the point of order that I would get this equipment, but now t...
I feel like ee just don’t care about their customers I’ve been waiting 30 working days for my internet to be installed, I’ve had no calls, no text, no updates on when I will get my internet installed I could of chose sky or any other broadband but I ...
Is anyone having issues when connecting to their account for phone and broadband?
I can neither ring out or receive calls on my landline. Caller ID, which is part of my plan worked for about 2 days. Anyone else had the problem, and how was it solved?An EE presentative promised me some sort of adaptor, which never came. Are thse li...
This is disappointing. I’ve been with EE on a 1.2Mb ADSL line since 2017, so when FTTP became available this September, I immediately upgraded to a 150Mbps service, which was amazing…..…for 4 days. Then the cable stopped working.Openreach engineers o...
