Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I had a BT account which moved over to EE and getting bills for this is no issue. However when I moved my TV over from Sky EE could not link my new broadband account to my mobile account - this means I have never had sight of a bill for broadband and...
Hi all, I wonder if anyone can advise on how long it takes to reconnect a landline. My mother is aged and has health needs that mean she relies on her landline as her mobile signal with EE is poor. We contacted EE on 27th May to query extortionate co...
Hello. I have recieved two bags with a BT address and a bt/ee address to return the old router.Anybody know which to use? or doesnt it matter.cheers.
hello my broadband contract was at an end with ee it went upto £ 48.19 so i rang them and got sorted with a new cheaper contract . i have checked my bank and this month i have paid £ 48.19 and £28.99 my new price plan is that right paying...
Hi I have been migrated from BT to EE with BT committed for the same plan and service but I was not getting the same service and plan , I contacted EE which EE asked me to pay more for the same plan so I have asked to cancel as I wasn't getting the c...
We originally applied to have full fibre installed early Feb 2024, and was given an install date of the 23rd of Feb. The Openreach engineer came out to install the fibre on the 23rd but found our ducts to be inaccessible, so he tried our neighbours (...
I am trying to pay my bill via the website and it will not accept my account number, is this the same as the billing number?
how do i cancel my broad band contract
I switched from BT to EE in an EE shop recently and I’m still receiving my usual monthly bill from BT £70 and another from EE.£35.89I was told I’d still receive a bill for my mob until contract runs out in June ie £15 and I get that. So I’m getting a...
I phoned BT just to get access to my invoices from Jan 2022 (which I never got)…. Instead I was sold a switch from BT broadband to EE. This was the worst decision ever….. the salesman knew nothing…. He didn’t tell me my Hive system would be redundant...
