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New Broadband

Emmamarie49
Explorer

‎30-08-2025 10:41 AM

Hi Everyone 

Just moved over from Virgin due to price increase and shocking internet around the house only to find that trying to get internet upstairs in the back bedroom is hit and miss. As with most smart TVs they connect to the WiFi and keeps saying it's not connected when I can see it is. Signal is only showing 2 bars.

0 Helpful
5 REPLIES 5
JimM11
Community Hero
Community Hero

‎30-08-2025 10:59 AM

@Emmamarie49 Looks like you may have to go with the smart wireless addon to your package and boost the wi-fi signal further through the home, single hub just cannot get it far enough for you!

Emmamarie49
Explorer
In response to JimM11

‎30-08-2025 11:14 AM

Your joking, I could of paid extra with virgin and stayed with them.

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XRaySpeX
EE Community Star
EE Community Star

‎30-08-2025 11:51 AM

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Northerner
EE Community Star
EE Community Star

‎30-08-2025 11:59 AM - edited ‎30-08-2025 12:02 PM

Hi @Emmamarie49 

Buy your own router. 

It is not the service to your house the issue is the hardware. As @JimM11 says EE sells an add-on but in reality in 2025 routers should broadcast better without the need to add additional hardware. The best option is to invest in your own hardware.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
JimM11
Community Hero
Community Hero
In response to Emmamarie49

‎30-08-2025 12:17 PM - edited ‎30-08-2025 12:20 PM

@Emmamarie49 This may help you!

Broadband and WiFi speed | Broadband Help | EE

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