Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have to return an unused (......apart from powering up) replacement Smart Hub because it didn't solve the problem. Does it just go into the returns bag without comment?
So, my BT contract was about to expire so I called and got EE who I negotaited a new contract with. Within 24 hours the wi fi dropped continously and then I couldnt pair my hub with my EE app. As I am now an EE customer rather than BT, I was told I n...
Solid yellow light.We status checker doesn't work (page doesn't load)Texting the number can't locate my account. What a complete unprofessional organisation, cancelling tomorrow.
Switched from BT to EE on 05/08, checked that my download speed what at the level guaranteed (44.91Mbps) and all seemed ok for a day or two. Service started dropping out after a few days, went through the test procedure on the EE site and was informe...
Broadband router is flashing orange and no internet. What is wrong with this ?
I bought the 1.6gbps busiest home product, but I'm confused how they're able to deliver the advertised speed when BT wholesale says up to 1000mbps. Is this a normal occurrence?
BT Broadband and landline has changed over to EE do I need to set up a new direct debit? or is it done automatically
My smarthub was supposed to be activated yesterday, but just flashing orange. All plugged in and powered on correctly. In the EE app, when I try ‘update thesmarthub’, I’ve had that running for a whole day (supposed to be 20mins) and nothing happens. ...
Hi, new poster here recenty moved from BT to EE in order to have the option of a guest wifi.I've come across two problems, one minor, one causing me issues.1. Devices connected to guest wifi do not appear on the app, you can select "SEE ALL DEVICES",...
We've just been "upgraded" from the BT hub to the EE Smart Hub. I'm looking to rename my devices so I know what's what and understand that this can *only* be done in the app <rolls eyes>.However, some devices listed on the "Hub Manager" webpage don't...
