Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've just swapped broadband from BT to EE as this was the suggested move now that they're one in the same. I've installed the new EE kit in the exact same locations as the previous BT hub and WiFi extenders and I'm having nothing but trouble. The fur...
Recently transferred from BT to EE. BT Hybrid Connect was working along with BT Hub but since transfer has been flashing red ie no 4G signal ? I've tried to reset, switch off and on again etc but I'm not even sure if it's meant to work on the contra...
l have EE broadband internet TV and there is less free HD than SKY TV, the picture quality is poor compared to SKY TV and the cost is higher with EE .
Sorry for the random title, but trying to summarise how the issue manifests! So just to clarify, I get full 80/20 DSL sync on the hub and very good speed test results. Ping is around 34ms, and could be better but not too bothered about that.I have ...
Have switched from Virgin Media , with the switch deal. I have sent numerous versions of the last bill I received, and I keep getting told it needs to be a termination bill. Virgin don't seem to use these terms, I sent a bill that was called "Your C...
Went to renew my BB contract with BT and they told me it had to be done through you. did this and had floods of emails from you for some reason very annoying. Change came into effect and all working normally but I cannot access details of my bills.I ...
Hi, We've just received a EE 5G smart hub and EE smart wifi disc. I've set the smart hub up with ease, however the wifi disc just has a solid red light. I've tried connecting via ethernet and WPS and have also tried the factory reset but to no avail....
Hello,I switched from BT to EE a few months ago. I was expecting to get a new EE router, but that hasn't happened yet.Is this normal?Thank you.
Hi I'm trying to change my direct debit date through My EE. The online guidance is to:"log in to My EE. go to Menu > Bills and payments > Direct Debit "The problem is there are no such options. It's just sending me round in circles. Under My EE there...
