Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello - how do I get in touch with the Trials team? The contact centre say they don’t exist and chat can’t help either. Thank you
Why am I still getting billed by BT when my mobile and broadband have been transferred to EE? I do not have a landline.
Has anyone been able to connect a CyberPower Battery Back Up unit to the EE Smart Hub Pro? If so how did you source/modify the power lead, as the one on the Pro Hub does not match the one supplied which is for the BT Smart Hub 2.
I signed up to renew my broadband contract along with my mobile contract, I was told that my broadband would be £36.99. I have ended up with a monthly payment of just over £50 per month. This price is stated in my contract, but was not the agreed pr...
My home internet disconnects almost daily at varying time (only started happening approximately 1 week ago, 15/04/2025), I have checked the logs on the router and it states the DSL connection was lost and anywhere from 1 to 5 minutes later it reconne...
I live in rural East Devon. At home we enjoy an excellent full-fibre service but the mobile coverage is poor so we connect over WiFi. The recent storms severely disrupted mains power and we had one 12-hour blackout an a few shorter outages. I noted,...
Hello, I was just watching Netflix and suddenly a message appeared on the tv saying no signal from the router. I went to have a look and it is flashing green? I have never seen this before. And my internet isn’t working at all now. I have re started ...
Is it normal for the speed test in the EE App to not work?Under Your Hub Speeds it says you haven't done a speed test yet.When I click Run a Speed Test I get Speed Test didn't work, with a little message our fault, Try again or Come Back later.I have...
Hi all, fired up my laptop I’ve not used for a while, in fact not used since we got EE broadband a few months ago. Problem is, it can’t pick up the router, it’s working ok - it can see the neighbours ones. All other devices see it ok. It’s running wi...
Hello, I am writing this formal complaint regarding the extremely unpleasant experience I have had with your internet services and the way I have been treated by your customer support department. After cleaning the paving in front of my house, m...
