Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Just sharing my continuing negative experience with EE / BTI was a BT customer for over 20 years, but as my last contract was finishing I was persuaded to migrate to EE. However, following numerous complaints; lack of continuity; almost 4 hours on th...
Hi, we have recently been switched from a copper-connected BT Hub to a fibre-connected EE Hub and, I am told, our landline connection is now fully digital. We have now found that some businesses that we phone who have a menu to get through (e.g. "Pr...
Can you use a BT smart Wi-Fi disc with a EE router and if so how do you connect it as I have tried everything I can think of to connect the disc but nothing seems to work
HI .is there a way to turn off the public wifi sharing on the ee hub ? .it takes me to the bt website when i click on it and then i cant/dont have a bt account.also is there a way to stop/hide my wifi signal so nobody can see it being displayed . tha...
Hi, I tried to call I don’t want to switch to EE, please cancel. Thanks Account number: *********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
I had 2 men with EE jackets on today come to my door. They asked who I was with and explained how sky and other providers use EE services and sell to their customers. They explained how they were upgrading the services in the area. They asked me to d...
Hello,I upgraded my broadband package from Fibre 100 to Fibre 500.I am not seeing any download speed differences. I am still only getting around 150 download, my upload has increased as expected though.I have read online others with this issue an eng...
Following a severe WiFi issue my account has been credited £380.64. It said it would be taken off my next bill, yet I was still charged. By my calculations with this much credit I shouldn't have to pay a bill for a year. Why am I still being charged?...
20th February 2025 I decided to switch from Sky to EE.The change over was due to take place on 6th March 2025.No internet as they are blaming open reach ??EE have now opened a case for me so I can have broadband which was working excellent through Sk...
I had been a satisfied customer of BT for more than 35 yrs... With several moves of house and the obvious advances in technology! However in Feb 24 I was just told (not asked) that my BT hub was being changed to an EE one as BT move to business only....
