Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi allJust transferred to EE from Vodafone; Smart Hub SH31B all working but as ever does not cover everywhere in my old house. So I want to switch back to my Draytek Vigor / Linksys Velop mesh.EE are telling me the BB username is bthomehub@btbroadban...
I have an issue with EE been trying to sort it out for over a month now and nobody seems able to fix my problem . I can not receive or make calls from home landline phone or get the package I paid for ( sky sports ) I have tried to call EE and they ...
Only part of my order has been delivered
EE ceased my line in my garden office on 15th July for no reason - I didn't request - can't get any sense from them what are my rights - they want me to take another contract out with them for 24mths when this one was in mid contract - never missed a...
Since switching our landline from BT to EE we no longer have an Answerphone. When we dial. 1571 we receive a message saying we don’t have that facility; though there is an option to set it up. We follow the various prompts and it says it will be set...
Hi - Can anyone tell me how you get to the Hame Mode, Work Mode and time out mode as advertised by EE?I can't find them on the app or in the router settings. I did download a different EE app but when you scan the QR code it just fails and says error...
Hello, I have been a customer for two months and I was supposed to pay 29.99 for the Internet and I pay 36.99, this is not what I agreed on.
Hi,I’ve switched over to EE Full Fibre (FTTP) broadband and telephone. I’m currently using my old telephone; it’s connected into the back of the EE SmartHub Plus, for VoIP/Digital Voice.I want to upgrade to a new telephone, and I was looking at the B...
I agree. Setting custom DNS servers is important for me for security and parental controls. This is not possible with the EE Smart Hub SH31-B (arguably anti-competitive too?).Also, I have been unable to use the WAN Ethernet port, which I need to use ...
Hi all, I have been trying to delete a device/devices from my EE wifi but i cannot seem to do it. When i go on the smart hub page i am going to 'My Network' page and then the list of devices appear in a list. I have found the relevent device and clic...
