Smart Hub Plus - Fibre installation

[Ghoumamri]

Hi

I had an open reach gentleman connect ee Smart Hub Plus to fibre.  Aqua light is stable, iPlayer working, phone working and in settings WiFi is showing connected to new hub.  It all seems to have worked without me doing very much at all.

This evening I did note streaming programs on tv were hanging and obviously I was expecting it all to be super fast.  

Then I realise that the old hub is still in situ.  So can anyone confirm .. can I just remove the old hub now or is the whole thing liable to fall over.  Old hub is showing aqua as well .. 

Thank you

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[XRaySpeX]

Only 1 router is used for 1 BB connection, but perhaps you now have 2 until the old BB is cancelled. What is each router plugged into?

What is the name of the EE BB plan are you on including its speed & what was it before? What is the old router (read label or post a pix)?

[JimM11]

@Ghoumamri Kind off strange to have the 2 routers, but as your Fibre does seem to be up and if the engineer has done it all right as you suggest, then yes the one that is connected to the OR Master phone socket you can switch it off now, and only run on the Fibre connection!  

[Ghoumamri]

So this is the old one.  It was running off copper apparently 


And this is the new one.  I did scan the qr code earlier today.

Sent from Yahoo Mail for iPhone

[Ghoumamri]

 Hi

the old one above .. 

 the new one

[Ghoumamri]

Well .. the new hub was aqua when he left .. I scanned the qr code from hub and phone worked.  It is really weird that they both seem to be working away.  I will finish my program and will switch old hub off off.  See what happens 🤔  🤞 

[XRaySpeX · Accepted solution]

OK, thanks. It would seem you upgraded from FTTC (EE Fibre or Fibre Plus) running on an EE Smart Hub to FTTP (EE Full Fibre nn) running on an EE Smart Hub Plus, but they haven't yet closed down the FTTC. So you're running 2 BB connections simultaneously.

Switch off the old router & disconnect from the BT phone socket. It may be confusing some of your devices & they are connecting to it wirelessly.

[Ghoumamri]

Thank you very much for your help.  I will let you how it goes when old hub disconnected (after my to programme is finished).  

[XRaySpeX]

Yes, when I switched to Full Fibre EE didn't switch the old Fibre Plus off for about 3 weeks. Consequently I was able to run 2 BB connections at once but each serving distinct local networks.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Ghoumamri]

It’s all running now .. and quickly.  I wd have been up all night without a helping hand.  There was one final kurffel.  My tv runs off Roku Express ..  it took me a while to figure out how to load that particular device.  In the end I plugged a dangling lead into a port in the telly,  and power came back to Roku.  Then I was able to link it to the new hub.  😊