Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have just changed from BT to EE and have a home phone adaptor but do I need a new router because nothing has arrived
Hi, so recently, I called BT to see if they have a device where I can use WiFi when I’m on the move to save having to use hotspot on my phone. the agent told me that this was possible for £13 extra a month and I would also have a few additional bene...
Hi, I've just been teased into joining EE after being a BT customer for many years. I've been able to connect to my work's VPN via BT's home wifi for the last 10 years and it allows me access to 3D CAD files as if I was in the office. On my first Wor...
HI, I've signed up to a full fibre service and would like to continue using my EE Smart Hub. I've connected it through the WAN port no.4 and turned the WAN port 'on' in settings but can't get an internet connection. Is there another setting I should ...
Hello when I do a speed test it still shows my ISP as BT. Is this correct?
Hi, can anyone advise me on how to cancel my broadband?
I was mislead on broadband package.soon as I went live with my internet I started having problems with it. No internet. And to fix it they take so long so disappointing they say 10 years at the top but having all them problems doesn’t seem like it
I'm having problems with my work laptop connecting to the 5GHz band on my new Smart Hub Plus dramatically affecting my speed (28 Mbps when connected to the 2.4 GHz band vs 280 Mbps on 5GHz band).So I was wondering does the Home WiFi Booster have an e...
I have to cancel visit between 8-1
