Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I'm looking to see what broadband offers I can get - the shop works fine when I'm not signed in to my ee profile on the website but as soon as I do sign in to buy it comes up with :Sorry, this service is not availableFor broadband deals go to Our Bro...
I recently got my EE broadband activated and its been working well apart from the EE app I've have called the EE team twice and the issue still hasn't been sorted maybe someone on here can help me out when I go on the EE app and go to manage broadban...
Do we know if EE/BT will be selling this service, as OpenReach have confirmed this is available in my area.
Hello. I'm currently with EE Broadband and switching providers in the next few weeks. Do I have to return my EE router? Will I be charged if I don't? Thanks.
I just had the instal of the new fibre cable and ee smarthub plus. I was on a copper line before getting around 35/10 mb/s. I voiced concerns that the new router position at the back of the house which was the site of the new router (no option appare...
I've recently received a newer EE router replacing my old EE router. They both have all the same connections and layout, three LAN ports and a WAN port, with my old router i could use the WAN port as a LAN port. I can't find anywhere in the smart rou...
does anyone know the size of the new red tip power adapter barrel/jack for the ee smart hub plus?
I have just switched to EE Broadband and they have sent me a Smart Hub Plus. The power plug (the barrel connector that plugs into the back of the router) is different from all previous connectors. It seems to be 3.2mm/1.1mm with a red tip but I canno...
Why won’t my app pair with my hub I have upgraded to ee from bt and I have got everything to work expect this.
