Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Since 13th May 24 lunch time there is no EE signal in Marlborough Uk … anyone else having similar problems?
I’m trying to play on my ps5 with my partner he is on his and the lag is unbearable cannot cope as your service is a joke you charged me for my landline number that you failed to get running it took you 6months to get it to work and setup direct de...
Hi EE/experts out there !Situtation I will be connecting up a UniFy network with separate Unify router/firewall (UXG Gateway Max) and wireless APs to EE broadband and from other posts I can see that EE router is not capable or running in bridge or mo...
The engineer came to my flat to install the EE small white box and the opctical cable , but I still don’t have wifi, there is a green light blinking, what should I do to solve that?
Hello there, Our Wi-Fi keeps disconnecting and randomly going down to 34 mbps from anywhere in the range of 64-75mbps. As 34mbps is below our stay fast guarantee of 50mbps and we very often see this I don't think our broadband is doing what it should...
I am a mobile as well as home broadband customer.When I login, I am able to follow the links to change my direct debit date but ONLY for mobile, which I don't need to change.My home broadband takes the payment just before pay day and I don't always h...
Just started a new EE landline contract upgrade, says unlimited landline calls to 01 02 03 numbers?What about mobile numbers? Everyone I ring uses a mobile these days?
I have just signed up to ee broadband expecting to save on my mobile plan but can't link the two accounts due to different log-in emails!Is there no solution to this problem
Hi,I am needing to upgrade my broadband as my contract finishes soon. I am trying to see what deals are available on the website, but when I go through the "RENEW YOUR HOME BROADBAND PLAN" process it does not recognise my email as being correct, even...
I have just joined EE broadband and it says that there is no upfront cost. Does that mean my first bill will be the following month? Thanks
