Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have been sent an email to upgrade my broadband as my contract is about to run out, but not sure how I do it when the 150 service is sending me in circles, think it’s out of order or something. I have to do this, this week as I been told I have to...
My EE Smart Hub Plus router recently received Firmware version - r1.34.1-R-1055417-PROD-83002.Have we lost the ability to set a WiFi channel number on 5GHz, rather than smart, or did we never have the option?I do have the option on 2.4GHz Cheers
Hi all, ive been a fttp customer since the early days of Open reach rolling it out and BT offering 900mbps. I upgraded to EE around 3 months ago, same service (max we can receive), and has been fine until yesterday. I run a wired network (1gb) in my...
I seem to be having a couple problems with my upgrade which are:I have just had an email from EE telling me they are sorry for cancelling my broadband but I didn’t, I upgraded so what gives?Also, I am not a fan of own brand routers as I don’t feeling...
Still not sorted my account, after leaving bt, tried to upgrade me again, lost part of my mobile extras roaming. Promised email to confirm bt account closed not happened be going on since April, need some to get in touch so I can complain to the dire...
Good morning,In January I was send a router for a broadband connection, but unfortunately with the engineers we didn't find appropriate place to install the router and put the cables. For that reason I canceled my contract and I received a bag with r...
I've had a door salesman offer me a contract today (10th June) and the installation date is set to 3rd july.I've checked with virgin about cancelation fees for the switch ect. And what they have upgrade wise and i have decided to keep my virgin accou...
EE certainly don't make it easy to find contract details, specifically the end date.Where do I find it on 'My EE'?
Just got EE text to login to view my bill but can't as app will not let me link my account to app so how the hell can pay it or ever check my details
