Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Router: Smart Hub Plus SH31BFirmware Version: r1.34.0-R-994210-PROD-83002App Version 1.13.1Anyone noticed the same thing on the "Check your Hub’s status", that "Downstream sync speed:" and "Upstream sync speed:" have disappeared from the router page,...
Does anyone know when i can expect my old EE ID account to be closed so i can transfer my mobile phone records onto my new account .Having spoken with CS they do not seem to know either .Thanks
Hi,I am stragling with the new EE SNart Hub SH31B. I have moved from BT to EE.I already have ORBI RBK753S which I used with BT Hub 2 succesfully. I disabled WiFi on BT Hub2 but used it as a modem and DNS generator. It worked also with WoIP phone and ...
Hi, I have a problem. My old XP laptop WIFI keeps trying to connect to EE only two bars, but my ISP is Virginmedia, I have tried all sorts but can’t stop it, it has connected twice with no password etc, but can’t seem to change it to Virgin.Could thi...
I placed an order for a new EE back on 23rd Dec 2023 from BT, but we were having issues with the order, so they put us on a temporary Package for New EE, and it was the following, UPNP issue Xbox
We recently got in touch with EE to change our package and were told we would receive a new Smart Hub, prior to this we had an older white router which we could access with the EE Home app. I set up the Smart Hub today.It was straightforward enough ...
Hi,Hoping someone can help.Signed up to EE FF yesterday - I've checked the BT wholesale checker for my postcode - and it says there is a congested duct?Please could you let me know whether any work may need doing - I am concerned about this delaying...
Since my move to ee, I keep getting text messages telling me that I have not returned my BT hub. I returned it months ago and have teh proof of postage. I even received a message telling me that it had been received and I need do nothing more - but ...
Hi,Openreach recently helped my household install a new router, the white Smart Router with a fibre connection. But ever since we switched to this new router, the WiFi has been dodgy. Especially during gaming. Although download speeds have increased,...
I have just switched to an EE router from BT. I have a BT digital voice phone. I have linked it to the new hub and for one day it worked ok. Now I can receive incoming calls but cannot make calls. When I dial a number I get the ringtone then after a ...
