Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 193 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46554 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90650 Views
  • 11 replies
  • 12 Helpful

Resolved! Broadband

Hi, uh please I would like to know if ee has a no contract broadband plan cus I dont like to be tied in a contract

Audran22 by Investigator
  • 375 Views
  • 1 replies
  • 3 Helpful

Resolved! Bill

My broadband bill is increasing monthly with no explanation from EE as to why this is.. please can someone explain - I am not using additional services and do not have a landline so I do not understand why my bill is increasing gradually each month w...

Where do I go to find my router settings, please?

I've just received an EE smartrouter yesterday afternoon, and have set it up okay, but I need to update some of the settings for Wi-Fi and security, etc. Can anyone tell me how I can go about finding this elusive "My Router" settings/control page? I'...

Patricia55 by Valued Contributor
  • 16396 Views
  • 33 replies
  • 21 Helpful

ESA benefit's

I wonder If some one could help ? I am on ESA benefit and have been told I can get a discount ? Could someone please let me know how I go about this ?

broadband speed

hi, I'm contacting regarding my partner who's broadband is full fibre 100, currently at her home she's only reaching speed as high of 46mbs , I've reset the router and started the broadband again and have no improvement on speeds 

broadband

Why am I not able to visit https://ipindiaservices.gov.in/eregister/eregister.aspx  and other websites starting with same main domain name, using my EE Home Broadband? However, I was able to go there two days before. Now, if I use my Mobile Phone Hot...

nitswal by Investigator
  • 901 Views
  • 19 replies
  • 1 Helpful

Broadband payment

Hi, the payment for my Broadband at XX XXXXXX XXXX XXXX XXX bounced a couple of days ago but the money is in now could you take it out again before something els comes out  [Mod Edit: Removed address]

Levie by Explorer
  • 439 Views
  • 4 replies
  • 1 Helpful

Norton security premium why was I charged £99.99

I recently signed up for the free norton security that came included in my broadband package for which I was then charged £99.99. When I got in contact with them to ask why it was because I had an account with them in 2015 and this deal through EE w...

gReece82 by Explorer
  • 684 Views
  • 3 replies
  • 1 Helpful