Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’m having lots of issues with my broadband.the hub says I’m connected but my devices say different.it constantly disconnects,if I am able to connect,it’s pretty slow and the buffering.yesterday I’d say I lost connection at least a dozen times.I wish...
1st world problem, I know. It's late at night, I'm in the middle of downloading and streaming on my TV and the internet has stopped. There's NO helpline or online chat available until the morning. It;s not helpful when I'm a nightshift worker The lig...
I just would like to say Carmin from Newcastle bt and ee call centre was fantastic! Really helpful and polite, so happy on the phone and did everything she said she would. She had only been working for 3 months but seemed to have so much experience! ...
Is there any more information that can be provided regarding the process for porting landline numbers. My have broadband and a landline with EE and in 2 weeks it will changed to have the landline removed. My questions is can the number be ported to a...
I currently have EE fibreplus and during any Microsoft Zoom call when using the Screen-share function, I get the “unstable connection” or low connectivity message.The app reports packet loss due to low bandwidth.The issue is present when using both a...
I am wanting to block Facebook so it cannot be accessed on any device in the home.
HiCan anyone tell me who to contact to arrange for an internal move of the line inside my home?Do I have to do it through EE or Openreach? Many thaks
Hi, I normally get about 35Mb download speeds and 8Mb upload speeds. This is similar for devices connected via network cable to the router directly or Wifi. But when I connect a device via a Powerline adapter I get similar download speeds (around 30M...
Im a BT user who was mislead to leaving BT to join EE for home broadband services. I was told by BT that someone (i assume EE) was trying to take over the line at my address and to contact them before the 19th of July before 1 pm. I contacted BT befo...
Hi,my latest bill says that I will be sent a cheque for the credit in 14 days but this was over a month ago. Just wondered if the delay was usual at the moment before I spend ages on trying to call and get through. many thanks
