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New Broadband Customer - No Internet?

Dean_A7x
Visitor

‎23-04-2024 09:24 AM

Hi all,

 

Service went "live" 1 hour ago.

However my router is constantly blinking orange, suggesting its trying to make a connection.

I've checked, and double checked the cables to ensure that this isn't the issue.

I've even gone as far as to replace the cables with other ones, yet the service is still not available.

Is there any suggestions or direction I can take from here?

As I was previously with BT, and had 0 issues since my time with them.

Many thanks.

0 Helpful
1 REPLY 1
JimM11
Skilled Contributor
Skilled Contributor

‎23-04-2024 10:08 AM

@Dean_A7x If you can just wait, it takes time for the switch over to happen and EE advise that it can be anytime up to midnight of the activation day, if you get an email to say that you are now active from EE then it should be good to go at that point. Expect the router to update to latest FW during the initialisation period and don't keep switching it on and off.

Get your app downloaded as you may need it, and hopefully it works?