When we were billed through BT with our landline and broadband my wife had the authority to deal with the account, now I’m told that it is not possible with EE at all. My wife has no authority whatsoever. If i became incapacitated it could be dealt with through a power of attorney and the account would be changed to her name but keeping the old number or I could get it changed now. What a backward step my wife deals with these bills and other utilities as I work! unfortunately I cannot revert back to BT at the end of my term. Years ago British businesses mainly dealt with the head of the household the man, and the directory entry was in his name, even if he died, no one would tell BT the bill would still be addressed to him and the phone book entry stayed the same, it was thought it was better to have a man’s name and not make it obvious that a woman was in the house possibly living on her own. So when all these accounts are migrated to over to EE you will have a shock because the main account holder died years ago. If you got the authority as time has moved on with contracts now being the way to go, you still wouldn’t know, as long as they were paid nobody worried. I wanted to raise a complaint but there doesn’t appear to be a policy although the lady operator said she would see. I said it was a sexist, years ago my wife had to inform my accountant what money she had received in savings, never mind a single woman getting a mortgage …..That’s how married woman were treated thankfully that doesn’t happen now but what is so special about my EE account that my wife cannot talk about the bill when she is ringing on the very same number.
