I have the same experience as Gandalf2 in almost the exact same sad, painful and totally unacceptable way. I left TalkTalk because they were so rubbish, making mistakes and talking ridiculous lengths of time to put right and sadly now in my first 3 months withs EE the company has proved to be no better. I get texts saying my bill is ready to view but I can`t access the account and have tried to get sorted on the phone 3 times . Last call took 55 mins and of today I still can`t access any bill info. I can log on, but basically logging onto nothing more than the standard website. The only way I can see anything is on my bank app. I last phoned 29th May and was told they knew about the problem and should be fixed by next week, er nope. It is totally wrong that I can`t access my own account and check on any charges. Only by checking the bank did I see that I was being overcharged for a hybrid device that I didn`t want and was still waiting for a returns bag. Surely in `24 you can do better EE and to be fair to TalkTalk WHEN they messed up they automatically offered a £10 or £20 refund depending on how bad it was on that occasion. So far the customer care/problem solving ability from EE has been about zero so I won`t hold my breath for any resolution from this email but a reply would be courteous and an explanation of why I(and others) are having to/seem to be expected to put up this as `normal` .
Home broadband. How do I add products? This is not something that has been mentioned before but as I said I can`t access my account so I don`t have any ability to make changes/edit in any way. It`s still not functional.
To get this looked into for you, please give us another call and our Broadband guides will have access to the account to help you with the direct debit and getting your EE account set up.
