on 26-07-2026 12:36 PM
So I was sent a new EE smart hub 6 + to replace our old hub as part of the new Digital Home Line upgrades. We didn't request it, it was sent automatically. Our first question was will it cost us more? NO, same month rates as before. In one of the e-mails about the switch over (which happened Friday July 24th without issue) it stated that we would need to return the old hub. How? is my question. I go online and there is no direct instructions to return old gear. HELP!
on 26-07-2026 12:39 PM
If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.