Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I keep getting informed that I can upgrade my broadband early but not downgrade. This grinds me as when I was told by BT 18 months ago I was forced to take the higher package at 82 pounds a month. BT scammed me and stated before we heard about EE ...
I have been transferred and my details were incorrect ie phone number and email address approximately 4 months ago and had no end of trouble since. I couldn’t pass security questions on phone, receive a bill, had to guess what I owed each month and ...
So I upgraded from the 500 to the 900 package. Before I had the Smarth Hub Pro, and with the upgrade they have sent the Smart Hub Plus, which is meant to not be as good as the Pro, or am I missing something?
Hi,I have recently moved abroad and have cancelled my broadband account with EE. I called them on the 5th to have it cancelled. As I was still in contract, I was told that I needed to pay cancellation charges as well as the services for 30 days after...
wifi extension keeps cutting down to 0.06mb, and i am in the next room practically from the main router, and I am connected on Ethernet, I always have to switch off and on to get the upload speed back to normal.
I have woken up this morning to countless emails about opening a new broadband account, direct debit details, engineer details etc I have not opened this account and do not wish to have this etc. the help centre say to report straight away by calling...
Can i pair up a EE smarthub with a EE white disc extender followed videos but will not pair up ? This not a EE smarthub pro just the black smarthub from a few years ago ?
I've recently changed from Sky to EE for my BB and was wondering how I now get EE to cover the early termination fee I've incurred. It was made clear at sign up that EE would reimburse me this fee, just don't know how to go about claiming it from EE....
My old we plan from plus net ( who you could contact and speak to instantly) was upgraded without my consent by EE and after 4 days of trying to sort it out it’s getting worse they have ordered internet hubs and open reach engineers to do things I’v...
I have set up some WiFi schedules for my kids, but they don't appear to be kicking in. Is there something else I should be doing?
