Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've been trying to open specific ports on my EE Smart Hub, using a TP-Link RE700X range extender. My setup is identical to my previous router, but now the ports won't open. I’ve manually configured them in the EE Hub and in Windows Firewall, set up ...
Is 07465823973 a valid number? [Mod edit - removed number from title and added to main body]
Hi ee since about 3pm yesterday the WiFi has gone from 40mbps to 15mbps and it does not seem to be changing I am hoping you are already trying to fix it please at least make a post saying your noticing the issues as it is becoming very difficult to d...
we bought the EE broadband around July last year have had no problems with it until the end of last month till now, every time we leave and then come back it doesn’t connect I have to go and put the password in again, it’s disconnects from the tv and...
Hi Community Team, I am trying to order/upgrade to the Full Fibre 1.6 Gbps broadband package, but I also want to bundle it with the new EE TV service (including the TV hardware/Apple TV 4K). I am aware that the standard online ordering system and fro...
To save setting up all of my devices & smart devices etc. Can I just change the SSID & Password of my new hub to match my old one?Many Thanks
I need to speak to a human broadband support member, but because of the infernal automated diagnostics, I can't get through. My issue only comes up when it's raining; yesterday I was dropping out of Google Meet business meetings, making it very embar...
Hi everyone,I’m writing to express my extreme frustration regarding my scheduled broadband installation today. An Openreach engineer was supposed to visit this morning to set up my EE internet, but no one has arrived yet, and I have received no updat...
So agreed to sign up to full fibre install date was 18th September, BT openreach contractor turned up (MJ Quinn) ripped out copper landline connection and installed modem on wall etc but no connection red light, said nothing he can do and left, conta...
