Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46397 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90362 Views
  • 11 replies
  • 12 Helpful

Router issues - keeps dropping connection

So we had a power cut overnight. Powered everything off then back on again. Initially, the smart hub router worked fine, however, I couldn’t get the 2 booster boxes to connect. Later today, the smart hub keeps loosing connection. EE have said the pow...

Jnsykes by Explorer
  • 1653 Views
  • 15 replies
  • 3 Helpful

Resolved! Mid sold broadband contract

Having been with BT for my broadband I was informed by the store that all by customers were being migrated to EE I made it clear that as my contract with BT was due to expire I did not wish to be tied up for another term, unknown to me this is what t...

Harryf3 by Visitor
  • 181 Views
  • 1 replies
  • 1 Helpful

Resolved! How do I block individual websites on my wifi?

I am looking to block individual websites on my router (news sites, trying to read the news less). I have been able to activate parental controls for ungrouped devices, but the specific websites I have added are still accessable on all my devices. I ...

Openreach do not want to be reached.

I got a 'reminder' from Openreach to sign and return a works permission form.This was done three days ago and I don't see a way of contacting Openreach.Text message failed and most of their 'help' pages tell people to contact their internet supplier....

gfb8846 by Established Contributor
  • 1440 Views
  • 19 replies
  • 8 Helpful

Resolved! Mis sold broadband as a vulnerable pensioner

My father was  mis sold a 24 month internet connection at a whopping cost of £70 a month.lots of calls to EE but they just don’t care and state that I can buy out contract at over £500 or wait till it ends.its so bad and criminal when elderly persons...

Resolved! Broadband

Has anyone has any trouble connecting or staying connected via broadband to a Samsung smart tv?

Spikeymaria by Established Contributor
  • 548 Views
  • 8 replies
  • 1 Helpful

Flint 2 advice

Unable to connect Flint 2 directly to ONT, so using smart plus in between. Followed advice in third party routers, any advice on how to connect  Flint 2 directly.

Shannint by Explorer
  • 330 Views
  • 2 replies
  • 0 Helpful