Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Just signed up with EE to migrate broadband AND my current PSTN number to EE broadband and voip from Plus Net.Have existing (obviously different) VOIP number with The Number People using my Gigaset N300 IP cordless phone system.Had to configure the N...
Hi Anyone had issue's with some of their device's not showing up on the app ?. I've set parental controls to disable the wifi at certain times and added all of the kids devices to the group but after working for a few months the devices have disappea...
We've finally got a broadband alternative after years of VM 1Gig service, so I was looking to replace with similar or better with EE. The Full Fibre Gigabit Essentials offers Smart Hybrid Connect for an additional £7, but Busiest Home Bundle doesn't ...
I have an EE Smart Hub SH31B and have had no end of issues with it.I have three android devices two Tablets and a phone none of which can access the internet via the hubAll will connect to the Hub but not the internetAll I get is "cannot provide secu...
I have recently switched from BT Broadband to EE, I still have my old BT Hub, when will I receive a new EE hub?There isn't anything wrong with the hub, except that it's an old BT one and about 5 years old. I thought that with switching, they would r...
Hi I’ve now paid my bill which was 5 days over how do I get my broadband reinstated
I'll try and keep this brief. Moving house and want to switch to EE 1.6Gbps from my BT broadband 960Mbps. I'm 18 months into 24 month contract. I have 2 weeks til move in date.Do I migrate from BT to EE first, then move the address? Or do it the othe...
I recently cancelled my BT TV and switched to Sky. At the same time, the BT operator suggested switching to their broadband partner (EE) as they’ll soon be stopping domestic broadband.They offered to do it cheaper than my BT contract at £47.99 for th...
How do I view my bill? Not sure why I'm finding such a simple task so difficult!
Hi allJust going to summarise my early findings after receiving the new Smart Hub Pro and Smart WiFi Pro kit today. It’s been an awkward and frustrating journey and I’m sure some user error along the way… But I might now finally be seeing the brillia...
