Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have been billed for Broadband which i no longer have. You requested me to return the equipment which i did a few weeks ago. So why am i still getting a bill, when i no longer have my broadband.
My kit from EE arrives for installation on Thursday. I have an OpenReach box inside the house with fiber connected to the OR box. Do i need to be in for a technician to turn up or is it self-installation? It will include the TV Now boxes as well.
Hello everyone, I hope you are all doing well. We have had our new EE broadband for just over a week now. Everything has been working fine until yesterday, when I attempted to download some games on my PS5. The downloads were taking an exceptionally ...
Hi I'm looking to check my router settings but I'm unable to connect to the above page. Access to the internet and online services are fine, but it's just this page. I get the below error and I don't understand why this is. I really don't want to re...
I placed an order for Full Fibre Broadband on 29 May 2026. An OPENREACH technician installed the Full Fibre Kit in my house but there was no connection from the nearest pole. I have received two emails from OPENREACH informing me that their planning ...
Although Plusnet moved our email support to Greenby a while back, we were still able to send and receive emails as we always had, via Outlook on our pc. However, since last week's migration to EE's broadband we are no longer able to SEND emails from...
Repeated drops in broadband connectivity when using EE TV box.
When our mobile phones are connected to EE WiFi in our house they start to buffer and do not stream correctly or very slowly. Any other device will work correctly as long as it does not have a SIM card in it. If we switch WiFi off on our phones they...
Every time I call EE and hang on for absolute ages and when you get through they say they cannot hear you its so frustratingmy extender boxes are flashing yellow and will not connect since I unplugged them and re plugged them inI have tried everythin...
My Home Hub was recently replaced as the old one developed a fault. I want to access the settings on my new Home Hub but when I use the IP address 192.168.1.254 I see message saying that a secure HTTPS connection is required. When I follow the link t...
