Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We broadband has cut off, website is not allowing me to check the status of my area. Anyone else?
Hi All,I live in an old stone cottage with very thick walls (around 20 inches or more in some areas) - Inside the house my signal is ok, a little weak in some rooms but I can live with it. Recently I have had a Hypervolt EV charger fit to the outside...
Will its still be locked on the times I have set
Anyone else having trouble with accessing their account details via the app ? When I try, it tells me "there is mismatch with billing details " and to call EE !! But no one seems to be able to sort it .. just tell me to wait. My account has recently...
I recently cancelled my broadband (without landline) with EE and went back to BT to get Home Essentials. EE charged me for a whole month but have now credited my former broadband account because I left on the 14th. Will the credit in my account autom...
I want to change my WiFi password
I have moved over from BT to EE, So far worst mistake I have ever made.The buffering while streaming is a nightmare. I am streaming the usual Netflix, Disney and Youtube via my Sky box. I have reset my Smart Hub, tested the connection through the EE ...
Hey folks, recently we got new internet installed at my house, previously we where getting like 40mbp/s but now we're on that super fast fiber getting roughly 700-900mbp/s. WiFi wise, we are getting those speeds but for some reason I'm getting awful ...
I don’t know what to do. I have originally upgraded from broadband to full fibre on the 25th January with an installation date in March. OpenReach, made a mess of the job but the fibre was working after asking EE to send a replacement hub. After one ...
