Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiI have been trying to import contacts in vcard format into my hub. Apart from manually entering them in to the phones, this is the only way. However I get an error "invalid data CHOP3-903"I have checked the format by opening in a text editor and it...
For no apparent reason my Norton Cyber Security has gone offline and states the facility has expired. My EE Account confirms this facility should be available. Spoke to the helpdesk but they state they can only contact Norton and it is not clear when...
Q2 2019 - BT Smart hub connected to Sky Q & mini box via ethernet cable plus 5 white wifi extender discs (old property, thick walls); no issues to talk about until late Q4 2024.Late Q4 2024, changed to EE router & 3 wifi extenders.Since then repeated...
In May I did a onetime switch from Sky to EE following a cold call at the door, as part of the switch I was advised that both the broadband and TV packages would auto switch regrettably only the broadband switched and I've been paying both Sky and EE...
I've got broadband at £29 a month but no landline. Before I moved 8 months ago I had broadband and landline at same price.How do I get landline since moving?
This never happened with the old black BT hub but now everytime my EE hub reboots , as yesterday due to a power cut , it will not reconnect my broadband if anything if plugged into the ports .EE claimed this has always been the case but for many yea...
Hiya, I've got two EE Smart Wifi Pro Extenders and in the management page they say that one off them connects to the hub and the other connects to the other extender. Is this the correct behaviour? I've found that client hand off on these nodes is re...
Contract to "go live" with new EE broadband contract on August 1st. Hub etc installed. No signal. House checked by EE engineer Aug 4th and fault on line to house detected by him. Still waiting for Openreach engineer to come out and sort it. Apparent...
I've recently joined ee and I was told that ee would contact virgin media to let them know that I was switching to ee, which was on the the day I was going live with ee, l checked my virgin account a week later and they said they hadn't heard anythin...
I have been trying to pay my bill today but the app and the browser page just tell me there's a problem. Please advise
