Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44227 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85634 Views
  • 11 replies
  • 12 Helpful

Resolved! Moved house now TVs don't connect to broadband

I recently moved house and transferred my EE broadband to the new house, taking the old router with me. After about 2 weeks without broadband, I now have a good broadband signal. All devices (iMac, laptop, X box, PS5, phones) connect apart from 3 sma...

MarkH15 by Explorer
  • 261 Views
  • 5 replies
  • 4 Helpful

Resolved! Change Wifi password on hub plus

how do you change your WiFi password as I don't wanna sound selfish but my neighbours have my password ...Its ME who's paying MY bill...!! So I need to change the password Thanks L

Resolved! FTTC to FTTP Upgrade path

Hi allI'm currently with Andrews and Arnold for my broadband (FTTC) but Openreach are currently installing FTTP on my estate, half is currently live and street by street day by day extras get added. I'm looking at EE/BT as Andrews will be well north ...

New router

I've just got a new ee router as our old ee one needed replacing is it true that it can take up to 24hrs to reach the maximum speed that u have fir ur broadband as at the I can't watch anything on stream etc iplayer.

Spikeymaria by Established Contributor
  • 164 Views
  • 3 replies
  • 2 Helpful

Resolved! Switch

I have just switched over from BT to EE said i would get a EE hub 1 week later am still waiting. How long does it take?

Resolved! Adding my partner as account manager to EE Broadband

We are originally BT customers and switched over to EE for our broadband via BT (if that makes sense). Although the account was always in my husband's name I manage it and BT always put me as a named person on the account. Since switching to EE they ...

Salc1 by Explorer
  • 3637 Views
  • 16 replies
  • 2 Helpful