Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
As I understand, this hasn’t been possible due to the 1.6 BB packages being on a different ordering system, which seems incredible to me. I’m desperate to move away from Sky Stream to EE for TV and this is very frustrating. Does anyone have any indic...
Hello,Please can I confirm, is the general consensus not to use the EE app but to log in via website?My broadband is being mover to EE soon and after 2 days I now cant read any of the engineer details on the app - it requires a passcode (?) to view e...
I am currently travelling outside of the UK and the telephone number provided is not allowing me to pay my bill. I need help
About a month ago I contacted BT to ask about a second BT TV box on my account, that’s all I wanted, TV in a second room I was told that I had to move my contract to EE and have all new equipment, and that’s when my nightmares began, the EE hasn’t be...
Hi,I'm currently using Virgin Media broadband. To use my eero mesh routers at home, I had to set the Virgin Hub to modem mode so the eero could act as my main Wi-Fi router.I’ll soon be switching from Virgin Media to EE Full Fibre (FTTP). Do I also ne...
We live in a relatively new housing development - 12 years. In properties less than 500 yards away, there has been recent Openreach works to bring FTTP to them. There is no opportunity for us to purchase a similar upgrade for our housing development,...
Our broadband (EE) has been intermittently dropping out over the past few days but now the download/upload speeds have dropped to below half of the guaranteed 50Mb speed - particularly in the evening.The line has been rock solid for years. The pretty...
Just getting a red power light on my router and no green lights. It's been like that for hours now, it started with a flashing red broadband light and then all the green went out and juat the red power light remained on.I'm using up mobile data to p...
Following 12-months excellent full fibre broadband service at our holiday home 4-weeks ago the internet went down with the router showing a green light. Two subsequent calls with the EE trouble shooting team led to a new router being sent, apparently...
