Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, I am in the process of changing my internet network to EE, unfortunately the wrong address is entered in my account by mistake. The package with the starter pack is "delivered", but not to me, and the engineer's visit is also scheduled for the...
i have currently upgraded from ee full fibre smart wifi to ee smart hub pro. it goes live fri and had my equipment delivered today. i tried setting hub up with ee home app as recommended. but when i use app with camera at back of new hub it dont reco...
I am so fed upive just moved from BT where i was able to use their BT app to turn off wifi access in my teenaged sons devices, currently new to EE and this facilty seems unavailable causing so much stress in my home, please advise!!!’
Hi everybodyI have been forced to move to EE from BT and landed with the Smart Hub SH31B which I think is what everybody calls Plus.With BT Hub 2 I was using USB port with fixed IP for label printer - SII 450. It worked brilliantly. However, it does ...
Hi, I would like to claim for the fault that happened around 2 months ago. We didn’t have any internet for over a few days so it really had affected us. Please kindly see how much we could claim for this fault. Thanks.
Hello, Can I got a landline from EE. We just got an internet connection with EE but mobile signal is so bad we also need a landline. Can't phone them - no signal! ThanksAllen
This morning I selecyted a 2 yr BB & LL contract with BT/EE. Emails have arrived saying I have lost Caller Display on the landline. It's the most useful feature for me!I did move to PAYG. Would I get Caller Display be included if I ressumed Unlimite...
Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles! Please note we are already aware of dialing 150 of...
Hi everyone Ive changed over from BT internet to EE as I have mobiles with them anyway. I cannot access my broadband bill anywhere and none of the links that are sent to me by text or email go anywhere. I have called up several times and nothing ha...
I’ve been making the transition from BT to EE for broadband and EETV. It has not gone as smoothly as I might have hoped. The relevant issue here is that after some problems with DV, I was advised to reset my router, a BT SH2, to complete the transiti...
