Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 1377 Views
  • 12 replies
  • 11 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 46954 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91592 Views
  • 11 replies
  • 12 Helpful

Resolved! Broadband modem

FCC HelloI have tried to get help but ee you can only text i need a new box on wall as mine is broken where you plug the red wire inany help please  

Paul569 by Visitor
  • 143 Views
  • 1 replies
  • 0 Helpful

Phantom or ghost extender

Smart hub plus coupled with 2 smart wifi plus units, one of which is wired backhaul. Today noticed EE app displayed not only the 2 smart wifi units as normal, but there was an additional “extender” being displayed, along with “online” and “no signal”...

Twiss by Investigator
  • 528 Views
  • 10 replies
  • 6 Helpful

Resolved! Ethernet cable

I have just received a full fibre 74 hub supplied with a 2mtr.lead and want to get a three mtr lead. I don't know what to buy.

Resolved! Can't access EE broadband controls or home hub webpage

As the title says really. Over the past couple of weeks I've been unable to edit any settings either in the 192.268... page or in the EE app for my broadband. A reset/reboot does not resolve the issue - any ideas?We control our child's devices throug...

Jonjon1239 by Established Contributor
  • 1294 Views
  • 11 replies
  • 3 Helpful

Broadband and Landline Problem transferr BT to EE

Anyone suggest how we receive our emails now  instead from BT as now with EE  since changing over, Emails have stopped arriving?Deeply regret switching from BT to EE with our Landline, Broadband and three mobile phones.Our contract terminated on the ...

Luke2521 by Valued Contributor
  • 629 Views
  • 9 replies
  • 5 Helpful

Resolved! Parental controls

Has anyone else "tested " the parental controls on ee wifi and found them essentially useless? I have 2 children in the house and it is a worry. Since moving from BT we have had no end of issues.  We'd leave but would be charged for termination of co...

kath10010 by Investigator
  • 403 Views
  • 7 replies
  • 2 Helpful