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New router

Spikeymaria
Established Contributor
Established Contributor

‎16-03-2025 12:04 PM

I've just got a new ee router as our old ee one needed replacing is it true that it can take up to 24hrs to reach the maximum speed that u have fir ur broadband as at the I can't watch anything on stream etc iplayer.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎16-03-2025 12:08 PM - edited ‎16-03-2025 12:09 PM

@Spikeymaria : No, it isn't! Who told you that? The BB hasn't changed.

What is the name of the EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Spikeymaria
Established Contributor
Established Contributor
In response to XRaySpeX

‎17-03-2025 06:38 AM

An engineer told my husband that

0 Helpful
Peter_W
EE Community Support Team
In response to Spikeymaria

‎17-03-2025 10:19 AM

Hi @Spikeymaria, welcome back to the Community 😊

Like @XRaySpeX mentioned here, could you please let us know which broadband plan you're on, including the speed estimates, along with what equipment you have?

Was it literally just the router being replaced too, or did you change the package you were on at the same time?
Peter