Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43937 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84889 Views
  • 11 replies
  • 12 Helpful

I have been fooled by EE

we went in to EE and brought their EE smart hub on the 29th of December 2023. We were exited and waiting for it. A couple of days passed and there was no sign of it. Later we got to know that it will start on the 16th of Jan 2024 and we will receive ...

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Sweeton by Explorer
  • 1043 Views
  • 4 replies
  • 0 Helpful

modem cutting out when online

am bloody sick of my model closing down on me it's done it 3 times tonight am paying good money for a crap service. when my contract end in 26 am going back to sky broadband there modems work properly 

sonos and band swapping

Ever since we moved to BT (now EE) from Virgin, our Sonos system has been playing up.  I have tried resetting and rebooting but when streaming 6music there are lots of random dropouts.  Reading the internet "band swapping" may be the problem, where i...

Installation Date Wrong Twice?

Hey guys,I bought the 1.6 Gbps EE Broadband package today online. I put an install date of the 19th of February, but I got a text message saying it would be the 2nd of February, which is not what I selected on the form.I rang EE and they said that I ...

ChrisP99 by Contributor
  • 363 Views
  • 2 replies
  • 1 Helpful

fibre wifi

Every time I visit the EE website, to check availability for fibre in my area, I get a message saying broadband is not in my area (I've had it for a number of years) or oops something has gone wrong! plus (not that I need to know) I can't upgrade my ...

local call. Bank scams.

Keep receiving  weekly/ fortnightly local calls. Recorded voice informing me of my bank account , has be hacked. NOT TRUE.         List of nuisance phone numbers.{ NOTE.} all numbers are 01202 598222, 592726, 552008,  518384.                         ...

Inequality

We have  a new EE phone and broadband contract in my husband's name. The payment is from our joint account, is in a house in our joint names and is used by both of us. I'm told I can't be a joint account holder so I'm not entitled to a better mobile ...

Why would anyone move to EE?

I called last week to switch my BB from BT and ditch the TV and landline.Guy on the phone says he`ll have to cancel my TV 1st (which he has) and call me back Monday (yesterday) to dicuss the deal.Am still waiting on the call and on reading the commen...

FifeFlyer by Investigator
  • 665 Views
  • 1 replies
  • 0 Helpful