Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I know how you feel It’s been a nightmare from start in March until now. Firstly I was told EE were providing the fibre and everything else such as emails and anti virus would be with BT.Firstly EE engineer said I couldn’t put the Ee hub/router where...
Was a BT customer and have been xfered over to EE for Broadband and Mobile services. I used to be able to pick up EE Wi-Fi hotspots and log in using BT credentials but now the system prevents me from logging in using my EE credentials. Spent hours on...
We had a new contact with EE because they advertised parent controls and made it sound so great, but in real life I have wasted hours of time on the phone and internet trying so sort this problem. I still have no controls set up and in my opinion EE ...
Hi I have been asked to return a BT smart Hub 2 via an email today, however after a lengthy phone call last week i was told i did not have to return it when transferring to EE from BT. so do you want it back or not. p.s i currently have, in my posse...
I have been with BT since I moved to this house some 40 years ago. With cost of landline going through the roof (was paying plus £150 every time the bill came in for not much use of the landline), not to mention broadband with Virgin and sky package,...
I know this is mainly a customer forum but I know people from EE post here as well who are probably more likely to know what's going on than those in the call centres.What actually is the long term plan for legacy EE broadband customers, at the momen...
I have just migrated across from BT to EE and as part of the package I signed up to I should have Smart Hybrid Connect included. It's mentioned in my account and confirmation emails but is not one of the things they are telling me are in the post. I ...
I have been badgered for months to migrate my BT full fibre to EE. I was paying £76.00 per month on BT and my EE migration price was £81.99. I decided to go for it as it was telling me my speeds would be 1gig down and 115 up. This was an increase ove...
Hello there I am having problem pair my smart bub to ee app when you set it up pair using the wsp button now I've tried so many time won't pair I am doing something wrong. BTW just got active to with ee broadband
Hi,i ordered a broadband upgrade that was scheduled for 20th June, the upgraded service hasn't been activated but my upgraded bill has.
