Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45642 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88863 Views
  • 11 replies
  • 12 Helpful

Fed up Customer

Moved to EE from BT - Bad move.  Since the 5th of April  24 I have been trying  to upgrade to the next level fibre 36 Full works in anticipation of Openreach setting up FFTP in the very near future.   Talking to the various call centres over a period...

Phillipe2 by Contributor
  • 618 Views
  • 4 replies
  • 0 Helpful

Extender

Where can I purchase this? There is no buy it now button on the website? 

joec1985 by Investigator
  • 279 Views
  • 1 replies
  • 0 Helpful

Can’t use the EE app

I downloaded the EE app on my iPhone 13 mini running iOS 17.5.1 and get the attached error message. Tried reinstalling to no avail. I can log in online but there are features in the app I want to use. Is this a known issue?  

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joec1985 by Investigator
  • 263 Views
  • 0 replies
  • 0 Helpful

Resolved! install fee

i have already got fttp with sky ,if i change to ee would i still have to pay install fee

Ray4850 by Established Contributor
  • 741 Views
  • 1 replies
  • 2 Helpful

Resolved! ONT Los Red Light

Hi all,My broadband has gone down for the first time in 3 months being with EE. Well this is the first I've seen the red los light on the ONT which I assume is total loss of service. Does this need an engineer visit?. Also tried powering the ONT on a...

AB4Life by Explorer
  • 1736 Views
  • 2 replies
  • 0 Helpful

Battery back up ?

we live in a rural setting with very poor ee mobile signal - for four years open reach reports it’s trying to re install a mast at Craven Arms south Shropshire-when the power fails we loose all phone signals - we’re on fttp -EE and Bt were obliged to...

Juggler by Contributor
  • 472 Views
  • 3 replies
  • 1 Helpful