Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I can’t link my new broadband to the app - this is a common problem that is insurmountable it seems if you have a legacy closed account. No one on here seems to have had any joy you just go round in circles trying new accounts with new email addresse...
Hello, I am in the process of changing my internet network to EE, unfortunately the wrong address is entered in my account by mistake. The package with the starter pack is "delivered", but not to me, and the engineer's visit is also scheduled for the...
I am so fed upive just moved from BT where i was able to use their BT app to turn off wifi access in my teenaged sons devices, currently new to EE and this facilty seems unavailable causing so much stress in my home, please advise!!!’
Hi everybodyI have been forced to move to EE from BT and landed with the Smart Hub SH31B which I think is what everybody calls Plus.With BT Hub 2 I was using USB port with fixed IP for label printer - SII 450. It worked brilliantly. However, it does ...
Hi, I would like to claim for the fault that happened around 2 months ago. We didn’t have any internet for over a few days so it really had affected us. Please kindly see how much we could claim for this fault. Thanks.
Hello, Can I got a landline from EE. We just got an internet connection with EE but mobile signal is so bad we also need a landline. Can't phone them - no signal! ThanksAllen
This morning I selecyted a 2 yr BB & LL contract with BT/EE. Emails have arrived saying I have lost Caller Display on the landline. It's the most useful feature for me!I did move to PAYG. Would I get Caller Display be included if I ressumed Unlimite...
I’ve been making the transition from BT to EE for broadband and EETV. It has not gone as smoothly as I might have hoped. The relevant issue here is that after some problems with DV, I was advised to reset my router, a BT SH2, to complete the transiti...
We recently moved from BT to EE and have never managed to get older Wifi devices connected (including house alarm) .We have firmware versionr1.35.0-R-1138091-PROD-83002.I understand that I in "Manage your Wireless - Advanced settings " I should b...
