Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44152 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85453 Views
  • 11 replies
  • 12 Helpful

DECT IP Phones with BT SmartHub 3

I have recently returned (as an EE Business customer) to BT as my broadband supplier After a brief flirtation with another supplier (who I won't name) I called EE to sign up to UltraFast Broadband because the router supplied by the alternative suppli...

Activation Date

I upgraded from old EE to new EE at the end of my old EE contract, no confirmation email nothing, all I know is it activates on the 22nd, can I get this brought forward.

2Tristan by Contributor
  • 555 Views
  • 3 replies
  • 0 Helpful

Wifi Disc

I have just changed my router to Smart Hub Plus.  I wish to connect my EE disc extender to it but I am have difficulty pairing it.  I have tried bringing the two units in close proximity, going to factory reset and connecting with an LAN cable all to...

Scurry1 by Explorer
  • 505 Views
  • 7 replies
  • 2 Helpful

Resolved! EE and VPN Connection.

Good day.  I am hoping someone here can assist, as the EE customer service Tech that i spoke to dissmissed my issue.I work from home 1 day a week and to enable me to do this i must connect to my office server via a windows VPN connection. I had no is...

jester212 by Established Contributor
  • 10105 Views
  • 6 replies
  • 3 Helpful

Unable to merge online accounts

I've just moved from BT to EE for my broadband and I've had a message to say that I can view my bill online. Unfortunately I already have an on line account for my mobile and whatever I do I get logged in to the mobile account. I says that I can merg...

Oldswan by Investigator
  • 467 Views
  • 4 replies
  • 0 Helpful

EE App is not fair or accessible

Hi thereSIM only mobile contract and Full Fibre broadband customer here.The EE App does not work on my mobile because I use an alternative OS that lacks Google play services. I understand there are some features and services that are ONLY accessible ...