Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We recently moved from BT to EE and have never managed to get older Wifi devices connected (including house alarm) .We have firmware versionr1.35.0-R-1138091-PROD-83002.I understand that I in "Manage your Wireless - Advanced settings " I should b...
I have just moved from BT to EE . I have the 900 Mbps service and I have opted to have the Smart Hub Pro and the Smart Wi-Fi Pro, plus a phone service. The installation took place last week on the 28th January. Using Ethernet connections to 2 PCs ...
Just wondering how to change address on my account. As I have moved house and obviously the WiFi is still connected to my old area so WiFi will not work. Any help?
Hello,I'm considering getting the EE Smart Hub Pro WiFi 7, but can anyone confirm if the wireless backhaul connection uses MLO, e.g both the 5GHz and 6GHz connections for the wireless backhaul?Regards,Liam
The email I have received from EE confirming an engineer appointment has a link to Cancel or Change the time. When I click on this it takes me to the EE website and once i am logged in I am unable to find the relevant option for this. I have used ...
Every night this week all my devices all of a sudden lose Internet access and show "connected without Internet" I have reset the router and everything works for a few hours then it goes again. It only seems to do this during the night and works fine ...
Yesterday problem started when I got up around 6 am tried turning off the router, went on for almost an hourThis morning exact same thing
Hello,I’ll start by saying I’m a complete novice. I recently bought 4 ASUS XT9 mesh system. I’m currently on 1Gb Virgin Fibre. I couldn’t edit the router to work as a modem only so I’m considering moving to full fibre 1Gb with EE and I’ve been told t...
I have the EE Smart Hub Plus + Smart WiFi Plus + Smart Hybrid Connect. I have approx. 30 connected devices across the home (including IoTs) but this can spike when the kids have friends around. Rarely goes above 40 devices though.Roughly every 3 week...
MOBILE PHONE ON EE NETWORK IS WORKING GOOD AT MOMENT IM NOW HAVEING MAGER PROBLEMS WITH INTERNET KEEPS CUTTING OUT I WAS PROMISED FULL FIBRE 900 FULL SPEED IVE RAN SEVERAL SPEED TESTS ON DIVERENT APPS SHOWING 75 GPS ITS BLOODY RIDICULOUS I WAS A BT ...
