Smart Wifi Disc

[Jacqui32]

I work  from home and my company have supplied me with an ee smart wifi disc, but unfortunately this won't connect with my smart hub. I tried a (fairly old) ethernet cable and via the wps buttons both without success. Any thoughts as I do not want aerial leads trailling all round my house

[XRaySpeX]

@Jacqui32 : Not all Smart WiFi extenders are compatible with all EE Smart Hubs.

What is the name of the EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?

[Jacqui32]

I have Essentials: Full Fibre 150 broadband  and the smart wifi disc is shown here 

[Chris_B]

@Jacqui32  You should have got a short Ethernet cable with the disk have you tried using that to set it up ?   

[XRaySpeX]

Which EE Smart Hub do you have (read label or post a pix)? If it is the Smart Hub Plus or Pro that disc is not compatible with it.

[Jacqui32]

Hi, sorry to be a pain but I can't find a name on the router but these are pictures of back and front of router. What sort of disc do I need to go with it please 

 

 

[XRaySpeX]

You have the Smart Hub Plus (SH31B). It'll say on the base.

Your firm has sent you the wrong Smart WiFi discs, meant for the old Smart Hub. The Smart WiFi Plus (SW30A) goes with the Smart Hub Plus (SH31B).

See  Setting up Smart WiFi & Set up your Home Broadband EE Router 

[Jacqui32]

Thank you, one last question can you plug into it with an ethernet cable? 

[Chris_B]

@Jacqui32  No its not compatible