Broadband & Landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45640 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88855 Views
  • 11 replies
  • 12 Helpful

Resolved! return BT equipment.

Hello. I have recieved two bags with a BT address and a bt/ee address to return the old router.Anybody know which to use? or doesnt it matter.cheers.

Resolved! broadband

hello             my broadband contract was at an end with ee it went upto £ 48.19 so i rang them and got sorted with a new cheaper contract . i have checked my bank and this month i have paid £ 48.19 and £28.99 my new price plan is that right paying...

bren63 by Explorer
  • 404 Views
  • 2 replies
  • 1 Helpful

Full Fibre Installation Woes

We originally applied to have full fibre installed early Feb 2024, and was given an install date of the 23rd of Feb. The Openreach engineer came out to install the fibre on the 23rd but found our ducts to be inaccessible, so he tried our neighbours (...

Payment

I am trying to pay my bill via the website and it will not accept my account number, is this the same as the billing number?

Gez58 by Explorer
  • 368 Views
  • 5 replies
  • 1 Helpful

Switch from BT to EE

I switched from BT to EE in an EE shop recently and I’m still receiving my usual monthly bill from BT £70 and another from EE.£35.89I was told I’d still receive a bill for my mob until contract runs out in June ie £15 and I get that. So I’m getting a...

Maeville by Investigator
  • 934 Views
  • 3 replies
  • 0 Helpful

Broadband transfer from BT to EE

I phoned BT just to get access to my invoices from Jan 2022 (which I never got)…. Instead I was sold a switch from BT broadband to EE. This was the worst decision ever….. the salesman knew nothing…. He didn’t tell me my Hive system would be redundant...

Carole55 by Visitor
  • 447 Views
  • 1 replies
  • 0 Helpful

NEW MEMBER UNABLE TO ACCESS ACCOUNT

Good afternoon,Just switched over from BT Broadband to EE and received an email this morning from EE to view my bill.On my laptop tapped the button 'View My Bill' which was on their email which took me to the home page which says Welcome Robert.Scour...

RC2101 by Investigator
  • 1004 Views
  • 18 replies
  • 8 Helpful