Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi. We've been transferred from BT to EE as part of our new contract. That was on December 18th. The new router and disc arrived on the 20th, I set up an EE ID etc. but since then nothing. I have tried connecting the router a couple of times but it i...
Hi,I just had to change the default IP address allocation on my router as DHCP was allocating addresses on my local network that were conflicting with address of equipment on my work network, accessed via VPN.I selected the alternate address range in...
Hi, on my second hybrid connect now, I can get it to connect to the pro hub with an ethernet cable but as soon as I unplug it to move it the aqua light starts flashing and loses connection to the main hub, EE customer service has been no help, any i...
We will soon be on our third ee hub in a week. One we had for a while died, replacement died after 3 days, replacement expected today. Is there a general quality issue with hubs?
Tried to install superfast broadband, they couldn't as prob with sash. Now have no WiFi and ee said could take weeks to get n11 engineer out to fix problem with sash. They could reconnect to old WiFi. Anyone help?
Does anyone know how you get your EE hub/broadband working after a power cut? I've switched it off/on, re-set it, took the wires out and put back in and it still won't work!! Is there any e-mail or online advisor I can contact to get my wi-fi working...
Wen I joined u lot the man who joined me said hello sort my contact out wiv earth broadband so I didn't Ave to pay the early contract fee now there saying g I owe €600.09 if I knew I've have this much problems I wouldn't Ave joined now wats gonna hap...
I need to unpause my Wi-Fi this is a joke how do u unpause it if the app not working
Ee broadband it an absolute joke I pay 53 pounds a month for what Internet that cuts of and lags every two minutes I will be leaving and moving to a better Internet provider I will all so be telling other people not to go to ee
There are two of us that are gamers in our house and we've been finding that if we're both playing games at the same time we get frequent lag spikes. I had a quick look at what's going on with Wireshark and it looks like the router is spamming SSDP...
