Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hey all,Been having some issues with my EE fibre broadband (fibre to the property). Have a smart hub plus with 308mbps speed package.My WiFi suddenly stops working on all devices. When I go check the router, light is still aqua for a while, then afte...
HelloI have received this week an email to state my contract ended in Feb 2024. So a year back. And yet nothing was received to let me know about this. The new offer given on the email is £10 less than I've been paying per month for the last year....
I called BT to renew my Broadband package. BT customer for a very long timeThey have always been so helpful and taken into account my neuro difficulties and my minimal broadband access for my carers to keep the costs down. I was told that I couldn't ...
I received my new EE router yesterday, plugged in and connected all devices. All was well but then my devices disconnected themselves and my EE router disappeared from available WIFI options. My old BT hub WAS visible, despite being boxed up ready to...
Hi,I have been without BT broadband since 7th of December various cabinet issues. So I thought I would try Three 5g broadband and took out a mobile £10 sim only as it was on offer it’s a 30 day trial and I have decided that I don’t get a stable enoug...
Hi all. I’ve got the new Smart hub pro with an extender. Everything was good except 2 older iPads kept on losing the WiFi signal. I reset everything and thought I try the compatible mode. So I have WiFi and compatible WiFi. The signal seems bett...
BT contract ending soon, have full fibre, landline and digital phone.Can continue with BT for same price but EE would be cheaper but reading posts people have problems transferring/keeping landline.Any advice please, many thanks.
Hi we have recently been having issues with EE internet (we have full fibre 1 gig and a wifi 6 router) , its mainly a problem on certain devices, iphones (all are 16s) and my sons PS5 , the phones are very hit and miss and we now spend most of the ti...
The wifi controls feature in the ee app is pointless and the only tab that doesn't work. How are parents supposed to control access if this vital feature doesn't work?If anyone has any workable solutions please advise. No idea why a basic feature lik...
