I want to upgrade

[UkzVortex98]

Can anyone help I phone 150 number and no one knows what they are on about I want to if is a true Package or an error because when I log in to my EE ID and as to upgrade this package it gives me:

Full Fibre Gigabit Full Works 1 Gbps download speed

• 700Mbps Speed Guarantee 115Mbps upload speed

• Exclusive mobile benefits

• Expert Visit * Keep Connected Promise

• Smart WiFi Plus Smart Hybrid Connect

• EE Cyber Security

‎

[Mustrum]

@UkzVortex98   It looks like a valid upgrade.

But what is your concern?

What package are you on at the moment?

[XRaySpeX]

Sorry, what's wrong with that upgrade offer? What existing plan are you trying to upgrade from?

[UkzVortex98]

Rubbish 900 

[UkzVortex98]

We are on 900 down to 110 up and that is offering 1000mbs down 115 up

[Mustrum]

@UkzVortex98   OK, so its the same speeds really, just adds in the extras like Hybrid Connect, Cyber Security and so on.

HTH

[UkzVortex98]

NO, it is not at all 900mbs down is not even close to 1000mbs down so it scam then 

[JimM11]

@UkzVortex98 Have you tried an Ethernet speed test to see what you are getting on your current FF900 package? The EE blurb from the offer does not even mention it apart from the brief description text below.

Speed Guarantee

Your broadband comes with your own personal Speed Guaranteed, which guarantees to the speed to your hub

You can check your speed using the EE app, online or by calling 0800 956 6000

If it's not what we promised, let us know. If we can't fix it within 30 days, you can choose to leave your contract early with no penalty fees.

[Matt_124]

The difference in speed may be negligible in practice, 100 Mbps extra is unlikely to make a huge difference and it likely already runs at over 900 Mbps so the difference will be even smaller than that.

However you'd also be going from an All Rounder to a Full Works plan and there are additional benefits included within that (Smart Wifi Plus included, Hybrid Connect and Cyber Security on up to 15 devices).

[XRaySpeX]

They are to all intents & purposes the same speedwise except you get extras by going to Full Works.