Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I’m trying to find out when my contract is due , have tried opening the link on the email but just tells me slow internet and it’s not my end HELP
I'm renovating an old property and the landline was ripped out during works. Would EE supply an engineer to do this or BT? No point ordering a hub when nothing to plug it into. Thank you
My broadband for past week has just bin going off and on and need this sorting ASAP this is not how a customer of your should be and a customer that has bin with u for 4 years plus at that it has bin a on going thing for years and I do not want to ch...
I cannot find the WiFi control tab on my app anywhere
I have clicked the 'register and download' (https://uk.norton.com/broadband-ee-nortonsecurity?ts=1706989220&key=319db144b64785e1676b0e05d153bc9d) icon on the EE website to access Norton Security. The Norton Security website opens briefly and then re...
I still don’t get how you are retrieving the username and password. Are you obtaining this from EE over the phone, or is it generated from within the router itself?
Trying to link broadband and mobile, and when asking for account number, asks me to put in a valid one as it doesn't recognise it. I can't see any other account number. Should my mobile account number and broadband account number be the same?
My new hub arrived. Ive switched from virgin media.It seems so silly that i have to wait for an engineer to fit it. Is there something "special" they need to do... is it not just a case of switching the hubs over? I can do that myself
I am looking home essential broadband
Having real issues connecting a Google Nest Mini and a Sonos Play 1 to the Hub. I can set up a Chromecast Ultra fine, which makes it all the more perplexing. I've tried at the usual stuff people recommend and even switched to WiFi 6 compatibility and...
