Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I've just received a new hub, plugged it into a working socket, pressed the on button and no light comes on. Help!! (Please)
Please arrange to change my landline back to myold number. The only reason we had this connected was to get the old number again. We would’ve had it at the original transfer but you messed up the order at that time.
Hello. New one here, I have what appears to be a great money saving offer to jump ship to EE from Sky. Full works TV plus broadband. I dont get more than 32mb into our house. Is this sufficient? Is the TV quality up to Sky standards,? So many things ...
Hi all,Got "upgraded" to full fibre last week, engineer installed the ONT in my hallway. He didn't explain what the ONT was so I didn't question the location at this point - I had no idea it was going to have to be ethernet-cabled into the back of my...
Can anyone advise if I have been provided with misleading information on cancellation? I signed up to a contract with EE 2 days ago and unfortunately the 16 day wait for installation is unacceptable when I work from home. Another provider has offered...
I'm now on my second router in 10 days after 'upgrading' from wifi6. Arrived today. I'm expecting a second replacement extender in a couple of days as the one I've got will not connect unless it's wired.The main issue I am having at the moment though...
I recently moved from a long‑established supplier to EE for home broadband and TV. Before switching, I was given very strong assurances that my existing setup — a wired multi‑room system that boosted WiFi and delivered TV around the house — would be ...
My mobile signal at home is poor. So I rely on WiFi calling. However, I have had continuous complaints from pretty much everyone I talk to when I am using WiFi calling (during a standard mobile call). I can hear the other party on the calls perfectly...
Is there a charge when cancelling your landline?
Why is my Wi-Fi off and also my app is not letting me access it just sends me to this community page
