Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've just updated my router to a TP Link GE800. After some messing around, factory resets etc I finally managed to get an internet connection. The ethernet connections are good. I'm getting a solid 900mbps on my PS5 etc. The only problem is the wifi....
HiWe're only 6 mos into a 24 mo contract but I want to cancel our household broadband entirely.Not moving to a new provider. We just don't need it in the house at all.We have our broadband and mobile contracts with ee. Happy to keep the mobile.How wi...
I recently transitioned from Zen to EE, opting for the EE One plan to consolidate all our services under a single provider. Initially, I retained our Zen-supplied FritzBox router, configured in a MESH network, to preserve the existing complex port f...
Hi Team!I'm now set up on the new EE, Smart Hub Plus set up yesterday - but I've got an intermittent fault with it - it keeps kicking me off wifi saying "INCORRECT PASSWORD" - has anyone else had this error and if so how did they get it fixed? it's v...
I have been trying for a good few months now, but I can not link my home broadband to my account, as I need to change my broadband but can't until it's linked to account. I keep getting an error message saying problem is on their side, but this is mo...
I am writing to make a formal complaint regarding the poor quality of the television and broadband service I have received from EE. It is unbelievably bad in every sense.bad service and event worse customer service. For a prolonged period, the televi...
I have received a letter from EE saying someone is trying to take over my broadband and to let them know if this ok. It is NOT ok, but all the contacts that give me are for the damned automated service which has no option for stopping someone taking ...
Been 3 months waiting on civils to bring fibre cable 30ft from pavement to house! 4 missed appointments!! No obstruction or permissions needed, straight run from pavement to home. The latest contact was 21/8 when I was told all was well for the follo...
HelloI have full fibre 300 to the premises and Wi Fi extenders installed which have been brilliant - until now!The speed to the house is fine according to my mobile but the speed to my desk-top computer keeps dropping out or being alarmingly slow so ...
I have been applied for new hub replacing with damaged one. It was not my fault for .Already received mail from EE for further step. So my question is may I need to pay anything to send old one back at post ?
