Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43697 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84226 Views
  • 11 replies
  • 12 Helpful

Landline not working

I have 4 cordless phones, all fully charged, none of which are working. When someone calls, it ring, I pick up, the line goes dead,the screen is blank.I have tried unplugging, repluggling, checking the line on the computer.Mobile service is not good ...

Restricted broadband

Hi i am just asking a general question to other EE broadband users.I missed a bill payment as I was unaware the direct debit was returned. I have since paid the bill and I am well aware it can take up to 24 hours for my service to resume.I was just w...

Jmcil by Visitor
  • 230 Views
  • 2 replies
  • 0 Helpful

Asus ZenWifi BQ16 on EE full fibre 1.6Gbps ?

Hello,I am expecting to switch (finally) from BT to EE’s full fibre 1.6Gbps in the next couple of weeks and looking to get the best possible router. I’d be grateful if anyone can help me in regards to using the Asus ZenWifi BQ16 for this or possibly ...

MultiDoc by Valued Contributor
  • 710 Views
  • 13 replies
  • 5 Helpful

Resolved! Sky Q and EE app issues

Just migrated from BT to EE Smart Hub Pro- with any new stuff I expect a few teething issues. Family home usual array of devices 2 x Xbox, 4 phones 2 iPADS Sky Q multiroom x 4. First the speeds on the gigabit BT after moving from Sky are INSANE the w...

SaddoJohn by Investigator
  • 1422 Views
  • 6 replies
  • 3 Helpful

Smart Hub Pro and Smart WiFi Pro ordered - excited

Engineer visit 3rd of December. I can’t wait. I’ve been on the 900mbps service for the last 18 months and I can’t complain about what EE have provided at all. However, I have been using Mercusys WiFi mesh  (WiFi 5) so I have never really had the bene...

martinmcd21 by Established Contributor
  • 515 Views
  • 6 replies
  • 2 Helpful

Broadband Cancellation & Termination of Contract

Please Help!We have had nothing but issues since swapping providers from Sky to EE.We were told the speed would be better if not the same with EE but this has now been the case.  Issues from day 1 and they sent an engineer out but they said all was O...

New router after upgrade

I currently have the EE smart router from 2023, together with a set of the white mesh discs. I couldn’t get a definitive answer from EE technical as to whether the discs would work with the latest router. The best they could offer was that they might...

Iane15 by Contributor
  • 561 Views
  • 20 replies
  • 4 Helpful

Broadband and landline

I have just recently changed to EE and my installation isn’t due until the 14th so no active broadband but says on my app that my bill is due on the 9th of this month. Is this now it works. Paying for something i don’t have installed yet? Tia 

Karif84 by Visitor
  • 179 Views
  • 1 replies
  • 0 Helpful