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WiFi 7 Pro Router keeps power cycling itself!

ScubaSteve68
Explorer

‎05-07-2026 06:11 PM

Hi there, I have the EE WiFi 7 Pro router with 2 WiFi 7 Pro extenders, and since the back end of April, the router keeps power cycling itself (re-booting) on a daily basis sometimes twice a day. OpenReach have been out twice and replaced the ONT and re-spliced the cables outside. The router has been replaced twice and each time all the cables and PSU were replaced. I’ve even had my home electrics tested and they are spot on with no issues. I have no other issues with any other kit in my house, even the extenders stay up! It’s only the router that restarts.

EE seem to be at a loss as to what to do to fix it, so I thought I would post on here to see if anyone has had this issue or knows what I could try next?

 

Thanks in advance for your support 👍

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2 REPLIES 2
JimM11
Community Hero
Community Hero

‎05-07-2026 08:14 PM - edited ‎05-07-2026 08:20 PM

@ScubaSteve68 Has EE ever wanted to monitor what is going on with the connection? If your Pro is in a failed FW update then that can cause the system to act like it is, wonder if EE are continually trying to update it, take a look and see were the FW is at, see also the versions and last with a big pinch off salt currently....

As you have three hubs in your possession take a look at what the FW is on each off those, if you Have an Ethernet Cable and a PC/Laptop you can just connect that way not on the Wan connection and reach the hub with the web manager at https://192.168.1.254 Advanced and logs will show you were it's at.

The Forum is public and replies are much just from customers or people like yourself, not much EE Input.

FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https://
FW: r3.8.25-R-1595997-PROD-1 and the gui is at App version ?.?.?. 23/12/2025
FW: r3.8.26-R-1595999-PROD-1 and the gui is at App Version is 3.1.3.19 24/12/2025
FW: r4.28.1-R-1882725-PROD-1 and the gui is at App Version is 3.14.5 31/05/2026 Stability Problem

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ScubaSteve68
Explorer
In response to JimM11

‎05-07-2026 08:21 PM

Hi there, my router is on r3.8.26-R-1595999-PROD-1

The first OpenReach engineer said it sounds like it’s stuck on trying to update the firmware.

Is there a way for them to ma manually update it?

How do you check the App Version is 3.14.5 31/05/2026?

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