Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My wife and I changed to ee WiFi. Now my wife’s phone and my iPad will not connect to the WiFi. My wife’s phone is a Samsung phone. Both devices worked on the old WiFi. My iPad will connect for a little then cut out. It shows full WiFi connection but...
We had our FTTP installed last week (27.01.2025).I have been doing speedtests over the ethernet ports on our EE Smart router (White) from 2024. screenshot.The upload is definitely capped at 50Mbps.A telephone call with EE service today was less than ...
Hi, I know this has been discussed before many times but I haven't found a solution that works yet. Whenever I try to use the Broadband Status Checker (not the coverage checker) it always returns "This service isn't working right now". This is the ...
As the title says, I'm having a very odd issue with my new Smart Hub Plus after previously using a BT Smart Hub 2. When using Discord, specifically the PC app over ethernet, I am unable to upload images or stream to friends without the connection alm...
Use a landline handset, there is no dial tone and I cannot received or make outward calls. Cannot report via mobile as I do not have one. How can I get support for this issue, EE only give Help for mobile connections, cannot see any email address to ...
I spent 40 minutes being passed from pillar to post without resolving my request for a WiFi 7 Extender Pro to improve broadband connectivity in my house. This has been an issue since BT became EE. I previously had 3 range extenders. I saw from my las...
After help for my Elderly Mother :My Mother in her 80's and a BT customer, was spoken to by Customer Services yesterday on the back of an enquiry about packages. She told the advisor that she wasnt ready to swap and needed time to think about the off...
I have a broadband package and wanted to add a Meta Quest from the EE shop to monthly bill for 24 months but site says I am not eligible. Why is this and can I change it.
I have terminated my broadband with TalkTalk - and requesting a bill to state the termination fees. I have paid the fees but the bill I have does not state termination. EE will not accept my bill from Talk Talk to refund me the fees. What do I need t...
Hi I have recently come over to your broadband.. i didn't get a phone line with it...I need a phone line asap. Please can you email me back to let me know what I have to do to get one.
