Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45323 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88178 Views
  • 11 replies
  • 12 Helpful

Landline problem

Our landline is not ringing it’s going straight to voicemail, I have switched the voicemail off but has made no difference …..any ideas ?

Resolved! WiFi 7 Dropping Connections

Is anyone else having issues with WiFi 7 Router loosing connections currently??Having been with Wifi 7 for a while (3+ Months) over the last couple of weeks I am experiencing various items that are connected to my WiFi losing connection, now normally...

Herbhead by Established Contributor
  • 1943 Views
  • 8 replies
  • 3 Helpful

Purchasing G.Fast / FTTP on Demand

Hi,A property I'm looking to move to has woeful internet, and like many of us I'm on Video Calls for the majority of the day ... plus a teen-nagger who absolutely has to have Zero Ping! (Tongue in cheek). Now, the property has an availability for G.F...

T33J4y by Investigator
  • 2033 Views
  • 8 replies
  • 0 Helpful

EE SMARTHUB PRO ONESTREAM

HiOnestream allow you to use your own hubi live in full fibre only areaIf I buy an EE Smart Hub Pro on eBay will it work on Onstream full fibre?please replyThanks.

Resolved! No internet

I can’t get into the internet, it keeps flashing pink. I’ve checked all the cables taken the plug out it just keeps flashing 

Switch from BT … to EE 1.6

Hi All,Just about to reach end of contract on BT and see offers to switch the plan to EE. However when I go through the process, I can only get the 900mb package, but if I go on EE as a new customer I can select the 1.6gbs package.  any idea on how I...

Moving soon and EE does not show on my postcode.

Long story short, the missus and I have had to move and our daughter is also getting her own place above our new one.She checked to see if she could get EE Broadband and her door number does not come up on the list. But others do.When looking, our do...

SeaGlow by Investigator
  • 427 Views
  • 6 replies
  • 2 Helpful

Resolved! Highest prices of all providers

Have been a transferee from BT to EE/BT: - the initial deal for broadband, phone and full TV package was reasonable. Six months into the 24 month contract, the monthly price has sky-rocketed as well as the actual service deteriorating, (TV box consta...