Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44766 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86994 Views
  • 11 replies
  • 12 Helpful

Resolved! Set Up of Netgear RS300 Router

Hi there i decided to buy a aftermarket Netgear nighthawk RS300 router for gaming as i did not want reset my broadband contract for another 24 months just to Pay £10 a month for a Wifi 7 router. Do i need any settings jotted down off my current EE ro...

Johngking by Contributor
  • 670 Views
  • 6 replies
  • 3 Helpful

1.6gbps

Why can't still unable to Buy or upgrade to  1.6gbps with VoIp when you got over ISP selling  1.6gbps With VOIP but they can 1571 voicemail to work so they tell people to buy landline phone with it built in but If you have EE and want 1.6Gbps you can...

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UkzVortex98 by Established Contributor
  • 367 Views
  • 4 replies
  • 0 Helpful

Resolved! Activating Xbox Game Pass Ultimate 6 month

Trying to add the 6 month Xbox Game Pass Ultimate pass after ugrading\switching from BT to my existing EE account. I don't see the option as per the instructions. The ai bot cannot help and calling 150 doesnt lead me a solution.

cb163 by Explorer
  • 383 Views
  • 4 replies
  • 2 Helpful

Resolved! Unable to set up groups/parental controls

Been trying for 3 days now to set up groups and parental controls. App won't accept any names I put in and says its unable to set up groups. I've reset hub lots of times. EE said they would call me back today and haven't  

Contract price increase after only a few months?!

Does anyone else find it slightly annoying (understatement!) that after you do your research to find the best price phone/broadband, you negociate a reasonable price.... and then within 6months the price goes up by more than 10%?Company to Customer l...

R_N_H by Investigator
  • 625 Views
  • 13 replies
  • 1 Helpful

Resolved! Router delivery

Hi my new EE fibre plus will be activate on the 11 July. Last text message from EE was: Hi from EE, your Landline and Broadband order is on track to complete on 11/07 and your router will be on its way to you shortly. But I am getting the EE fibre pl...

BT TO EE migration

In Feb 2025 I was out of contract with BT who phoned to convince me to migrate to EE.  What a nightmare! Navigating through 150 is hopeless. I have had contact with at least five so called guides. None of which have solved my problem.  I have even be...

Emag by Investigator
  • 429 Views
  • 2 replies
  • 1 Helpful