Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My 80 year old mum is an existing customer for her mobile and now wanting to sort out her broadband which is old Plusnet ADSL broadband.Her estate is cabled for FTTP so is eligible for full fibre packagesOn the website there are a number of offers av...
Hi all, I have the 1.6 gb full fiber package with the new WiFi 7 pro hub and the extender. My PC is wired directly to the hub via Ethernet. When I turn my pc on, not even downloading anything other devices connected via WiFi suffer / lag / connection...
I got a visit at my home by one of EE's salespeople who sold me my new package and assured me my old broadband provider's disconnection fee would be covered by EE, up to £300. I just got billed this month by the old provider approximately £225, well ...
Ok. I ordered the new EE full fibre “busiest home” package, it’s showing (and advertised) as speeds up to 1.6gb, and the EE app even shows “1.3gb (guaranteed) download speeds, well…….no!mine just got installed and I’m getting the exact same speed I w...
My current network setup is several ASUS Zen WiFi Pro XT12 routers in a mesh. I’ve recently joined EE and have been sent a Smart Hub Pro with a Smart WiFi Pro.Would switching to the EE devices likely be an “upgrade”? WiFi 6 to WiFi 7 would presumably...
Hi,Only recently moved from BT to EE and because of the full fibre install, my main hub has changed location and now the majority of the connections are now on the Smart WiFi Pro extender.I can see by connecting to the hub that there are 19 connectio...
I have a "Green Feathers" bird-box camera that worked fine with a BT Hub. I now have the EE hub.The camera will not connect to the new hub - i tried disabling the 5ghz - didn't helpPlease reply if you have real knowledge of the problem and have achie...
Since we have swapped from BT to EE we are major lag on games with ping hitting from 240 to over 300. Does anyone else have this problem or know how to fix it ??
So im switching over but can’t have my modem fitted until January and I keep getting messages about sending my bt quipment back but I can’t yet ?
We moved too EE on the 17th November, they installed full fibre & a digital landline, worked great for 5 days then stopped working. Now on day 15 with no broadband or home phone. 4 appts with Open Reach cancelled without reason, the 'date it will be ...
