Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hey. Is anyone else struggling to get on there app?
Hello, I try to link my EE ID with my EE account, after I input the account number, it need to send a code to a phone number, but the phone number is not mine, how can I change the phone number or link my EE ID? I’ve already linked my phone with my E...
I have changed broadband provider from BT to EE. During the set up the person I spoke did not tell me there would be a charge of £55 for leaving my contract with BT early. I feel annoyed about this and want to cancel this and wait until my contract...
I'm aware EE TV is not available with the 1600Gbps service, but my understanding this is mostly down to billing services not being joined up in the infrastructure.Are there any plans to fix this in the near future?
So for about idk 5 days or so, my ethernet has been basically unusable due to terrible server connection. I average 300-500ms ping in games and calls (even checked with cmd got the same results) This has been the usual ever since my sister thought i...
Why does EE NOT provide the expander overlap so that we can place expanders optimally. This system exists on TP Devolo and Netgear 9
Hey Everyone HNY,When using custom dns for example 1.1.1.3 cloudfare family insted of EE Parental control default DNS. When i run a speed test my spped is around 600/700 but when i revert back to default dns im getting 900? My ping is stil the same b...
Back in October 2024 my BT Broadband contract was ending, I had an email from EE so contacted them on 17 October 2024. I spoke to a young guy who explained that EE were taking over BT, I had no issue with that. He explained to me that EE could give m...
Hi I was wondering what to do. I’m moving back with my parents but they have a caravan in their garden right next to the house. However it doesn’t have the best connection inside. I’m a big gamer so I want decent wifi and reliable wifi, what’s my bes...
how to block a landline call
