Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I need help urgently. My mum is on TalkTalk, and has a two year contract, Earlier today a couple in her town had their phone connected on EE to my mums number, meaning my mum has been cut off. She has heart failure and cancer, and has a monitor for h...
I just want to click a live chat option on the app, please don't reply with it's on the help section, I've clicked every single link for help, including the I'm thinking of leaving tab and not a single link for live chat to be found, I would normally...
Just a heads up to anyone like me who has been transferred from BT to EE Broadband. I recently renewed my contract with BT and in the process was offered a new deal with EE. I didn't think much about this until I received a new router through the po...
Hello all.I have been moved over from bt.I was going to upgrade my package when I noticed my address was wrong.i don't want to take out a contract with ee if they are going to supply the wrong address. I have told them this but the main problem is.My...
Just moved into a new build which had Openreach fibre already installed.Had a look around and decided on Essentials : Full Fibre 500 at a price i considered to be good.The router took much longer to arrive that expected but it did arrive and was easy...
I had broadband with bt for years and never once had a problem. Never had to call for support. I had my contract moved to EE and it’s been constant problems. The broadband keep dropping to a crawl and after numerous calls and two engineers I’m no bet...
When will we get Full Fiber ? I cannot find an answer anywhere, yet around the corner. Where my Mother lives (over 90) who has BB for us never uses it has now access to Full Fiber (a Street of bungalows full of old folk) who never would in a million ...
Anyone have any tips on getting through to an actual human? Is there a shortcut? I keep being cycled through options and eventually 150 hangs up and a diagnostics bot text messages with two options, neither apply. It seems impossible to get to human....
Agreed with EE that my direct debit was cancelled and I’d pay on the phone on 28th payday. Also was promised an immediate refund for international roaming which was tried unsuccessfully by customer service to resolve my 4G internet not working.Just w...
My landline has stopped recieving calls and placing calls. It was working fine last night.When I dial out it says this number is temporarily unavailable, and when i dial my mobile (not EE but another provider) it says this number is unavailable.My br...
