Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
A few weeks ago this problem did not exist.M4 Macbook Air, Tahoe, fully updated. No VPN used. Wifi.Firefox Developer Edition (some extensions) opens 4 tabs at start, Edge (zero extensions) opens 3.The browsers would open and the tabs would be there w...
I am appalled at how useless EE is, as a company, and how they deliberately make it difficult for customers to contact them and get their issues fixed. They’re a telecoms company, why do they not provide easily accessible telephone numbers for their ...
do I need to return plugs and cables with the router? It won’t all fit in a Jiffy bag thanks sean
When I try to access EE Hub Manager using address 192.168.1.254, I keep getting error message that something went wrong, with error code CHOP3-800. See the screenshot. Any advice please?
Having read it is now possible to get 1.6gbs package with EE TV, I was wondering if anyone has been able to upgrade from a lower broadband tier to 1.6gb while keeping their existing EE TV plan?
Is there an issue with broadband in the South east London area?I have no connection
Hello,I have recently switched from BT to EE and have set up the router Smart Hub SH32B. The speeds and latency are great, exactly what I was hoping for. However there is on slight problem that hopefully someone will be able to help with. When I star...
HiI am hoping someone on here can help as I’ve been on the phone to EE support three or four times a day for three weeks. I have the Smart Hub 6 router and it constantly restarts throughout the day. Between 6am and 11pm it happens around 8 or 9 times...
A few of my website account send have send me a text about an ISP rejecting their email request to me. My email address is correct. They appear to be blaming my ISP, EE Broadband . Any ideas?
I now have my new Broadband router and have requested an adaptor. (Not connecting it yet) We have numerous wired land line phone sockets around the house and have 4 separate handsets. Do I need 4 adaptors , one for each phone? Is it possible to c...
