Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Since moving back to EE from BT for broadband, I'm no longer able to manage the router settings from the EE app.Have spoken to tech support several times and haven't been able to resolve the issue. This is now really frustrating as I need to limit th...
Iv done the online checks and everything is saying that my internet is fine however after over an hour trying to reset reboot and everything google says we still have no connection! Is anyone else having these issues?
Had BT Broadband and a Vodafone mobile.Decided to go EE with my mobile and thats Fine.My Broadband with the guy in the EE shop told me the Broad band would transfer to EE.I have received a final bill from BT but cannot access my EE Account?
Just had the new Smart Hub Pro and Smart Wifi with 1.6Gbps installed. Installer tested the connection and confirmed it was at full speed. In practice, speeds are relatively slow and do not meet the guaranteed minium speed of 1.3Gbps. I disabled the s...
HiI just receive my new Hub from EE. My new contract will start from 8 days.Should I connect my new Huba already or just waiting for "activation" date?
I have recently switched from BT Broadband to EE Broadband but I still have the BT supplied Hub. Should I have received a EE Hub with the switch over?
My hub has stopped working (constant green light). Spoke to Customer Services this morning and they believe it is a power supply issue and are sending me out a new PSU. They also stated that I should be able to connect to the Smart Hybrid Connect uni...
Hi, I am having an absolute nightmare transferring my 1.6Gbps package from my current address to my new address. Is is a very long story but essentially I rang 3 weeks in advance as I should have, booked in an Openreach visit to replace the ONT, and...
I've been a happy BT customer for 2 years without any problems. I used the BT app to block all inappropriate websites so my young daughters couldn't access:) pornography and inappropriate websites they may come across on the world wide web. ) Social ...
