Broadband & Landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43705 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84244 Views
  • 11 replies
  • 12 Helpful

Resolved! 2.4ghz wifi extender option on EE Broadband Smart Hub Plus

I have recently moved from BT to EE and have a Bambu 3D printer that will only use 2.4ghz wifi connection. It is located away from the main Hub, and I am using 3 EE Smart Wifi Extenders to connect around the house.However the extenders only offer the...

Tog_PD by Investigator
  • 643 Views
  • 8 replies
  • 7 Helpful

BB Smart Plus turns off approx same time each night?

Hi AllOur smart plus BB router (black box with the illuminated EE symbol on) over the last 5 days has started dropping out at about the same time each evening, its quite frustrating I keep doing the `help` text to EE and each time the diagnostic resu...

PembsDan by Investigator
  • 249 Views
  • 3 replies
  • 2 Helpful

Moved From Bt To EE - I have No EE Account number

Ive been moved from BT to EE and was reconnected today, however apart from two emails detailing the plan, i do not have anything saying how to access EE bills like account number.  My BT webpage is just showing "Sorry we cant get your account details...

UTS1885 by Contributor
  • 536 Views
  • 6 replies
  • 2 Helpful

Not as guaranteed

I’ve recently transferred from BT to EE. I’m on full fibre 500 with minimum guaranteed speed of 425.I’ve tested the speed via multiple means the speed is never more than 180 down. Part of the package is described an “EE Smart Hub” which was not deliv...

nemis by Investigator
  • 512 Views
  • 10 replies
  • 4 Helpful

Wayleave document

Hi,I placed an order on October 12, 2024, and I’ve been waiting for an update regarding the wayleave document. Without this document being signed, the work cannot be completed. I’ve been facing delays, and the installation has now been pushed to Febr...

Daniel4659 by Established Contributor
  • 935 Views
  • 37 replies
  • 1 Helpful

Smart hub problem

My hub is showing the ‘aqua light ‘ however when I tray to watch something on my TV or phone it says it’s not connected to the internet. Casually, it just lets me watch Netflix on my TV.

lol567 by Visitor
  • 177 Views
  • 2 replies
  • 0 Helpful

Smart WiFi Pro query - just one issue

I got the Smart Hub Pro and Smart WiFi Pro this week and have been really impressed. 900mbps regularly on my WiFi 6 iPhone and my wife’s WiFi 7 iPhone regularly pulling 1.3gbps. Range and stability excellent so far. I needed an extra Smart WiFi Pro f...

martinmcd21 by Established Contributor
  • 346 Views
  • 7 replies
  • 2 Helpful