Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44270 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85767 Views
  • 11 replies
  • 12 Helpful

Resolved! Equipment

I've just received my new EE broadband hub and the package that I signed up for includes  WiFi enhancer add on. is this built into the hub or should it be a separate device that I place elsewhere in the house like a plug in broadband extender. when I...

Can't get open NAT Black Ops 6 PC

Hi all,New EE customer. As per the title I have moderate NAT on Black Ops 6. I've tried disabling UPNP and setting up port forwarding per the ports confirmed by Activision.However, nothing seems to work. Has anyone managed to get an open NAT? FWIW I'...

My EE App ( iphone) will not pair with Smarthub Plus

When I try to pair my new Smarthub plus with the EE app. it reports that it is pairing but never completes, just hangs for ever. I have been able to access the smarthub plus via my PC and I can configure passwords etc . I just cannot get the EE app t...

JQN by Explorer
  • 1285 Views
  • 6 replies
  • 2 Helpful

Poor signal

I have moved and upgraded from BT to EE full fibre (1gb).On the old BT router I always have 5 bars no matter where I'm in the house, from the ground floor to the loft room, it never missed a beat.I now have an EE router and on the first floor the bar...

MUSH247 by Investigator
  • 299 Views
  • 7 replies
  • 1 Helpful

Resolved! WiFi

We have no WiFi r internet, what is the problem 

Noreen7 by Visitor
  • 202 Views
  • 3 replies
  • 8 Helpful

Internet fiber instillation

I signed up with EE in October to install fiber internet at my new home. I have both of my phones on EE so I decide it’s a good idea …They assured me that fast fiber was available in my area and installation would be smooth. Unfortunately, my experie...

GOOD MORNING

Good morning everyone,For about two months, my internet has been dropping a lot around 10:00 PM and only comes back after a few minutes. This really frustrates me because if it happened once in a while, it would be fine, but it happens EVERY day. I h...

R0m3r0 by Visitor
  • 221 Views
  • 1 replies
  • 2 Helpful

Smart Hub Pro - is it worth getting?

I’m on the Busiest Home 1.6Gb package and EE haven’t sent me the new hub yet. Mixed reviews and feedback on this forum. I have no WiFi 7 devices so I’m wondering is it worth the hassle of getting one from EE? I’m assuming older devices won’t see any ...

KJCook by Established Contributor
  • 471 Views
  • 3 replies
  • 1 Helpful

Resolved! Moving home while under broadband contract.

Hi all, I'm just looking for some advice/thoughts on this situation.FTTP has recently become available in my town, of course I upgraded after a few terrible years dealing with copper lines! This obviously puts me in another 2 year contract, I'm curre...

JoshB800 by Explorer
  • 576 Views
  • 8 replies
  • 4 Helpful