Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
hi there - when I try to view my broadband bills it says that I will be able see things once I'm set up for broadband. I've had EE broadband for a couple of years and this is the first time this has happened. I even had an email today that said my ...
Installed new router as instructed upstairs where old one was located , had wifi smart link down stairs now it wont work just keep flashing orange how do i pair it with my new router ?
Hi could anyone tell me where to find my billing account number as I'm trying to link my products tyia
My contract was for a Broadband Speed of 150 Mbps with a guarantee of 100 Mbps. When I was changed to full fibre, I monitored my speeds using various Speed Tests to find that I was getting nowhere near the guaranteed speed. Having complained, I was t...
I've been with ee in my flat the last 2 years and a year before that at a previous place and game mode wifi optimizer just don't seem to work I can't even switch it on just says needs refreshing I've done everything rebooted router cold reset hard re...
You have my sympathy. EE have got to be the most dishonest and penny pinching company who don't give a damp for the well being of their customers. Was given the following lies at point of purchase - that I could get all the streaming services - lie, ...
i am so stressed out about my switching and having to pay out £200 that i don't have and i still have things to pay for i am so confused cos the email i got from them it says 28 days and not only that they say it will be credited to my EE account and...
Hi there. After now 17 calls, over 24 hours on the phone with EE, switching from BT to EE broadband I was told the EE service will be a like for like with BT. I asked if i can use my wifi extenders with the new EE hub, was told yes, then sold the h...
Our household all make use of the free access to EE hotspots that ou homebroadband account gives us when they're out and about. However, since last Friday, once the username and pasword has been accepted, instead of going to the "you're connected" sc...
My broadband has developed a fault that wont be rectified for a week. The guide offered no suggestion to an alternative (seemingly not in my contract to offer one!) and the shop simply suggested hotspotting off my phone but the signal isn’t good enou...
