So agreed to sign up to full fibre install date was 18th September, BT openreach contractor turned up (MJ Quinn) ripped out copper landline connection and installed modem on wall etc but no connection red light, said nothing he can do and left, contacted EE was told had to wait 48hours rang them back can’t get anyone from openreach until 25th, 25th cones and goes no sign of anyone no pho calls, I chase up to EE in Doncaster no real answers phoned everyday still no service eventually told last Friday wait until the 1st had engineer booking details come through thought we’d get somewhere, contractor turns up, here for full install? I said you joking, why what’s the issue told him not getting light to the pole he said oh that will need a different level of engineer I’ll call him now, they turn up here for an hour and low and behold they can’t fix it either oh it’s not coming to end of street need a different engineer has to go back to open reach! I have a disabled wife the phone signal in property not good at moment and no internet or landline now for two weeks and nobody seems to care can’t get anyone from EE to push this just seems to get lost in between messages, I need someone to speak to on this but only get call centre workers no actual people in the Openreach process need HELP at at my wits end with all this now it’s not funny anymore!
