Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46436 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90425 Views
  • 11 replies
  • 12 Helpful

Resolved! New router

We've had a replacement router. Foes anyone know how I change all the WiFi on our devices through the app? I did it initially when we set up but can't remember how. Thank you 

Resolved! EE hub as modem ?

Hi, I’m looking for information to confirm, lots of conflicting details!!Can the EE hub be used purely as a modem / bridge mode as wish to use my own ASUS router? Thanks 

A319 by Valued Contributor
  • 14960 Views
  • 42 replies
  • 26 Helpful

Broadband mobile phone bundle

I currently have full fibre 150mbps at paying £32.99 and EE sim deal unlimited at £10.60 a month. Are there any savings with EE if these two packages are bundled together please?

Starsky1 by Visitor
  • 785 Views
  • 1 replies
  • 2 Helpful

Internet pro

No Internet all day 25/06/25. In Middlesbrough area. Anyone else having problems  ?Can't ring/text helplines as Three mobile is not working properly either = stumped.....

JohnR62 by Visitor
  • 302 Views
  • 1 replies
  • 1 Helpful

Promised speeds not being met

I understand your concerns. My experience with the transition from BT to EE has been similarly disappointing. And now i am with them until like 2k26 

Daz_01 by Valued Contributor
  • 507 Views
  • 6 replies
  • 1 Helpful

What would be best solution for this?

I'm  500Mb broadband, which is absolutely great, but speeds to my Xbox Series X in my bedroom only reach around 180Mb max wireless.  Which don't get me wrong, it's still better than the 50Mb I was getting with FTTC, but what would be better to increa...

Rossby by Established Contributor
  • 571 Views
  • 7 replies
  • 2 Helpful

EE Speed Test Function

We are a new customer to EE. Just wanted to check the broadband speed for our product.  Sent on a wild goose test from the Router admin screen to the App, no such function exists as of 24/6/25. This was confirmed by EEGuide Aman who was very helpful ...

ShahJitu by Visitor
  • 564 Views
  • 2 replies
  • 0 Helpful

Resolved! EE Perk NHS

Can anyone confirm if NHS pensioners can avail of EE Perk?  I have tried uploading pension statement and BLC card but i get message back "Unfortunatly your document has failed our verification process".