Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is anyone else still experiencing no broadband connection on the higher speed 1.6gb?Had no service since Friday evening and was told Friday night there are aware of the situation and it would be sorted asap. I phoned yesterday (Sat) and again was tol...
I had Fibre 900 installed recently, and I'm using the EE Pro router and I've noticed my iPhone is now connecting to the WiFi Extender instead of 6GHz like it did originally, which has halved its speed. I'm wondering if it's possible to force a device...
All devices reporting connected but no internet. TV works as normal, via ethernet cable, but everything else reports "Connected but no Internet". Devices than can report give a "DNS Error" report.Mini TV boxes, boosters, anything that relies WIFI is ...
Hi I have phoned EE three times as I cannot see my broadband bill on my EE app. Someone phoned me back to check my email address, phone number and said it will be sorted but still weeks later I can't see anything only my mobile phone bill. I've tried...
Hi there.In the last hour or so I have joined EE as a new customer. I am nearing the end of my BT contract come Feb 28th as my final bill date. But unfortunately when trying to get a date for delivery for my new EE equipment, the earliest I could pic...
My broadband is. Still not working please help thank you [Mod edit: Title added]
How do I set up the WiFi extender 7 pro as a wireless access point with ethernet connection. Is this possible.I currently get 300mb in 1 room with the wireless setup but want to know of i can connect ethernet from the hub to the extender 7 pro to mak...
I have fttc with Plusnet. They will soon move me over to EE, and I think that means that I will get a WiFi-6 Smart Hub Plus.I currently run a BT WholeHome mesh system (6 discs, white). EE told me, by phone, that these will not work with the EE route...
Hi, There seems to be a known issue between EE Routers (Smart Hub Pro) and Sky Q boxes where the connection will drop on the Sky box within 10-15 mins of connecting.After a lot of online searching, the problem appears to be that the Sky Q box require...
