Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43741 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84352 Views
  • 11 replies
  • 12 Helpful

Swapped from BT to EE broadband utter nightmare

I called EE as I was out of contract, they gave me  a deal but it included changing from BT Halo 3 plus broadband to EE broadband, I kept asking the person doing this that I did not want my home broadband changed in any way, they assured me it will s...

Snowwolf1 by Contributor
  • 1211 Views
  • 13 replies
  • 0 Helpful

Very slow unstable wifi with (Fiber 900).

Good Afternoon,We recently had the 'Fibre 900 WiFi 7 package installed into our home roughly 3 weeks ago. Since then we have had nothing but problems. We lost internet within the first day & had an engineer come our refit out fibre line due to the or...

OWH by Investigator
  • 499 Views
  • 5 replies
  • 0 Helpful

1 Gbps EE broadband : use router only as access point

I'm considering getting the 900/110 service on EE broadband. I already have a router (N100 miniPC running opnsense) that I will continue using as router since I run a number of things on there including packet inspection etc.Can the BT provided route...

planetf1b by Established Contributor
  • 1504 Views
  • 13 replies
  • 4 Helpful

No Caller display since moving to EE

HiI moved from BT to EE on the 4th of September, and ever since then, I've lost caller display. It was working perfectly up until migration day (4th of Sep)I've called up EE around 3 times since then. I had an engineer out who couldn't see any physic...

ljt84 by Investigator
  • 4205 Views
  • 16 replies
  • 1 Helpful

Slightly confused with this process...charge etc

Hi been a BT customer for as long as i can remember and have been on there 900mb package it wasent the cheapest option out there when coming to renew(contract is up on the 12th December).Rang BT no real deals so was told i had to give my 30 days noti...

TEL42A by Investigator
  • 407 Views
  • 6 replies
  • 4 Helpful

interference between EE mesh and Sonos S1

I have recently installed a new EE router and 3 mesh boxes around my property to get good wireless coverage. I have now reinstalled my Sonos S1 kit , 4 items , including a Connect  plugged into the router which feeds the other items on Sonos own wire...

wildjeff by Visitor
  • 399 Views
  • 2 replies
  • 0 Helpful

Account name changed to random

My broadband was changed to a different person's name. Due to this I have had to make a new broadband contract because its illegal fkr then to change it back. Now after months I am being chased with end of contract payment which every CS person tells...

D18ufy by Investigator
  • 340 Views
  • 7 replies
  • 4 Helpful

App

After being with BT for ever and having to change to EE for my broadband I have to say what an awful app it is. Half the time it doesn’t work, show's limited parts when it does. Been unable to pair devices to the app, says it takes up to 7 minutes to...