Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Not long moved to EE, we have an EE Smart Hub Plus.We are seeing connection problems with one laptop, (older but not that old!), with the wifi dropping out, whereas a newer laptop is fine. I managed to get the older laptop to connect at 2.4 GHz (by ...
Over the last year or so, I've upgraded from 150 Mb/s to 500 & then to 1000 last month in an attempt to maintain satisfactory BB speed in, what I assume to be, periods of high system load. I've been testing every day for the last moth & speed frequen...
Does anyone know how to daisy chain EE Smart wifi Plus extenders?I’m trying to extend our wifi coverage to the summerhouse at the far end of the garden. I’ve positioned one extender in the kitchen window and that is working fine, pale blue light and ...
HelloI believe the EE Router has hidden QoS which is built into the firmware. The EE hub believes that all the containers/VMs on one server are on one port (which I guess, technically they are) and so it throttles the speed of any one "device" to mak...
Hi everyone,I am looking for some technical assistance or an escalation to a network engineer regarding persistent packet loss and severe jitter on my connection.I’ve done extensive local troubleshooting to rule out my own equipment, but the issue cl...
I’ve just set up my new router and the bit where it said connect to old devices I skipped it to do later!.. I want to connect old devices but I can’t figure out how to do it!. If I go to change Wi-Fi settings and change it back to my old 1 Wi-Fi and...
Hi, i have been with EE for many years now, and its now time to renew my contract.My question is this. Why are the prices quoted way more expensive than a new customers, secondly, why am i only offered 900GBPS max when if i was a new customer, i can ...
Hi guys thinking of making the switch to a premium 1.6GBps deal with EE, however the upload speed on that package is only just over 100mps, is that right? Seems awfully low for the download speed comparison
I upgraded to the new Wifi 7 hub from the Wifi 6 hub even though i'm only on the 1gb/s package ( Full Works and Unbreakable Wifi )after sorting all the connection info out on the Wifi 7 Hub and connecting all my devices, everything was running smooth...
I am currently with Plus Net for broadband and landline. Unable to renew contract as I wish to retain my landline. can you confirm contract details for broadband and landline as my current contract with Plus Net expires soon. John [Mod edit - full na...
