Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My broadband switch from BT to EE is due to activate in a couple of days. It is essential I don’t have any break in service that day due to work commitments and I won’t have the opportunity to change the hub and WiFi disks until the following day. Wi...
Hi, I am having trouble getting information from EE. I have placed an order for broadband and they have cancelled. Looking at the account it says Auto Cease order and says I have cancelled. I haven’t cancelled. Any idea what this means. They have ...
My home router got broken, and I can't find how to get a replacement. I really don't want to have call someone, just want a replacement...?
Bad latency in games, constant ping spikes and packet loss. I was having these issues for awhile now and only recently did a buffer bloat test and as you can see the Upload latency is way higher than it should be and this is the problem. its the same...
I have an old BT WiFi disc, can it be used with the new EE Hub?I have pretty good coverage around the house but it could be useful for improving some areas especially the drive where I park the car.
All day have been having inconsistent micro dropouts that last anywhere between 2 and 20 seconds at random times. However in the last 2 hours, these have been happening nearly every minute and it's unstable for gaming or calls. My friends on BT and E...
I was persuaded by BT to transfer to EE, part of the incentive was an ugrade to the router from the BT Wifi 5 to EE Smart Hub wifi 6, so I transferred in December 2024The contract and the all the details said I would get a EE Hub wifi 6 router with t...
I have received a new WiFi extender but it isn’t working. I’ve paired it and the lights are aqua but when I look on the EE app is says no signal - it is literally sat next to the main hub as I have just done the pairing. I have another extender that ...
I used my Netgear router on Virgin and BT before, and now I’m using the RS300 with firmware version V1.0.6.16. However, on EE I’m getting a lot of dropouts, and I have to reboot the router to reconnect.I’m currently using the old bthomehub@btbroadba...
Hi all,I am experiencing significant problems when using WiFi Optimiser on my EE Smart Hub 7 Pro. I have contacted EE support about this via phone call, and their solution was to send out new equipment; they provided me with a new EE Smart Hub 7 Pro ...
