Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45886 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89327 Views
  • 11 replies
  • 12 Helpful

broadband connection

Hello I recently moved from BT to EE. I had buffering on the TV so I checked online and followed the instructions. The EE website informed me that and l quote "Your home connection could be improvedSo I followed this up and spoke to a very helpful ma...

Stewfix by Visitor
  • 285 Views
  • 1 replies
  • 1 Helpful

How to get out of this nightmare ?

Question.How to move to SKY from EE as can not log into my account to end it.Don’t mind paying for this .But the nightmare would end.please don’t tell me to phone 150.As this is a road I have been down to sort my account out.

Woody111 by Established Contributor
  • 1140 Views
  • 31 replies
  • 11 Helpful

Resolved! Broadband issues

I recently switched to EE, when I connected I used my existing router details, name and password. Everything worked fine except my amazon devices. Seen as amazon couldn't help I reset router to factory settings, all amazon products worked for a short...

Squibb30 by Explorer
  • 463 Views
  • 3 replies
  • 2 Helpful

Resolved! EE app not logging in!

im not insaine!go to log in. asks me to set up pin etc. complete everything.then tells me there seems to be  a problem!i cant  get into the settings at all. HELP!!

Resolved! Smart hub pro - how to merge the WiFi chanels

Hi team!I finally got my 1.6gb fibre installed last night and so far; it’s looking very good - but I have one technical issue that I’d like some help with please. my HomePod isn’t working too great , it keeps buffering and not behaving - I’ve done so...

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mirrors90 by Skilled Contributor
  • 495 Views
  • 6 replies
  • 5 Helpful

Resolved! Refund

Hi, I changed to EE broadband in July 2024 but my existing “Three” broadband contract ended on February 2025.  The EE cold call sales told me EE would refund how much I have paid to “Three “ during this contract period. My “Three “ contract already f...

Lightico

Do the sales staff know that by using this Lightico service they're working to replace their own jobs with AI bots? 

Difficult port forwarding UI

I'm using the the super hub plus and trying to add these rules. I get endless results like the 57972 is a result of the table recalculating the numbers on the fly!Where can you open ports to specific IPs, as per A&A in the above example?Thanks.

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