Broadband & Landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44248 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85699 Views
  • 11 replies
  • 12 Helpful

EE Smart Hubs

I have just joined EE from BT (had to as contract expired)I have received a EE Smart Hub (2023) (SH20A)I was expecting the EE Smart Hub Pro (SH31B)I had BT SMart HUB 2 on BT contract plus 3 mini discs due to size of property and thick walls etcI was ...

PeeJay60 by Explorer
  • 428 Views
  • 9 replies
  • 1 Helpful

help deciding on a router

Hello!I am looking to replace my hub2 with another router and have been looking at a number of routers. I plan to turn the wifi completely off as i have wired cat6 to every device in the house. when I was looking at most routers on amazon it seems ev...

Wifi on new hub pro

Hi,Have been using the new wifi 7 router and wifi hub pro now for a month or so, not sure if I'm doing something wrong, followed the procedure in the box, router works fine and hits speeds as my contract. My issue is the wifi , barely scraping 50mbps...

Mally19 by Investigator
  • 817 Views
  • 20 replies
  • 10 Helpful

IPv6 "Pinholes" in EE Smart Hub

On our EE Smart Hub, firmware version v0.09.01.09281-EE, there seems to be an IPv6 firewall I cannot turn off.When trying to add pinholes, only one IPv6 pinhole appears possible.IPv6, if wanted, is supposed to be universally addressable, isn't it? It...

Resolved! analogue to digital switch

is there any information yet about what areas will be switching when?  I keep getting called by someone who says that I need to switch and they need info about my account so they can give me a discount.  Sounds like a scam to me but they do sound con...

Existing customer, will ee exchange my hub for wifi 6

i have the white smart hub, had this for a few years, i upgraded to full fibre last year,  But i have read my router is only wifi 5, should ee be able to upgrade my router to the smart hub plus wifi 6 for free if i ask them, i also have 3 extender di...

nosscar by Contributor
  • 275 Views
  • 1 replies
  • 2 Helpful

Organise

Hi. Hoping to make our hallway corner more presentable. We have EE Router, Hive Hub, Openreach modem & TP Link plug too.Losing a plug or two would be ideal. I'm thinking I can usb power the Hive hub from router.  Maybe the modem can go in a tidy box ...

PJA09 by Visitor
  • 250 Views
  • 3 replies
  • 1 Helpful

Full Fibre Install.. external junction box position?

I have a question about the Full Fibre setup if anyone might know?We currently have a pole connection and the entry point is upstairs in a second floor room (office). Essentially the pole line goes to the corner of the house, then round the side and ...

jezthomp1 by Investigator
  • 1519 Views
  • 8 replies
  • 0 Helpful