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I need a new router

Ann221
Visitor

My home router got broken, and I can't find how to get a replacement. I really don't want to have call someone, just want a replacement...?

1 SOLUTION

Accepted Solutions
Leanne_T
EE Community Support Team

Morning @Jasmineh 

Thanks for coming to the community. 

If you're router is no longer working, please get in touch with our broadband tech guides and they can help you get this sorted 🙂

Leanne.

View solution in original post

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

@Ann221 : Which router is it? In what way doesn't it work?

 

To get a replacement router you would need to phone CS & order 1. If you can't phone you could always buy a compatible generic router online or in the shops.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jasmineh
Explorer

I know its 4 years later but how did you? 

XRaySpeX
EE Community Star
EE Community Star

@Jasmineh : As suggested above in this thread you latched onto.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

Morning @Jasmineh 

Thanks for coming to the community. 

If you're router is no longer working, please get in touch with our broadband tech guides and they can help you get this sorted 🙂

Leanne.