Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We're currently waiting for BT Open Reach to return to complete our fibre installation. We upgraded from standard broadband as it was so slow to fibre. The installation was completed but BT Open Reach found a fault on the line which they seem unable/...
Cant u send me my bill
I ordered Broadband essentials 500 and Big sport on Friday 7th Feb and received no email confirmation. I chased EE and was told that the order was stuck and they reordered. I still have no order confirmation. How long should it take to receive one?
I've received a text telling me to click the link to activate my 12 month of free games pass. I click the link and I'm taken to a page to manage my broadband, phone or subscriptions. I can't see any option to add games pass anywhere. Can you please a...
So had 1gb Fibre installed from Essential Fibre 50. Was told by the engineer it will take an hour to work due to an issue in the exchange. After talking to EE guides they informed me they could not switch from Fibre 50 to 1gb until midnight. Midnight...
My broadband went out on Saturday 1st of October. EE could not get an engineer to visit my home until Tuesday the 4th.After the engineer came I received no communication from EE on the status of the fault. I had to phone them myself and they indicat...
Can you send me my account number and EE TV account number please
Morning all.I’m currently on the 900 mbps package. When I moved from BT to EE last October. I phoned to get the Busiest Home package, as it’s available at my address. The CS agent said I couldn’t have it, as I wanted to keep my TV package, but she s...
I've been using EE Broadband for 3/4 months now the first month I paid over the phone and thought it easier to set up a monthly £29.99 standing order Twice now I've received letters saying because no payments have been made a extra £7.50 a month late...
I'm being charged for a BT router that I sent back, using the supplied label, bag and the box from my new router, months ago.I'm usually pretty easy-going, but am tempted to be bloody-minded in this case and ditch EE at the first opportunity. I don'...
