Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45984 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89524 Views
  • 11 replies
  • 12 Helpful

Resolved! Multiple Accounts at the Same Address

Hi,I have a few questions regarding broadband account setup.Is it possible to have two separate EE broadband accounts under two different account holders, at the same address, using the same router or line?The current router was provided with an exis...

x_x1 by Investigator
  • 391 Views
  • 5 replies
  • 4 Helpful

Resolved! Broadband and tv

I just wanted to know how long it will take for my broadband and tv services to turn back on after paying an overdue bill 

Dmd4 by Visitor
  • 280 Views
  • 1 replies
  • 2 Helpful

Issues with slow connection

Hello,I am having issues with my EE broadband connection, have had the router replaced by EE and have had the white modem box on the wall replaced but is has not fixed the issue, I have my TV connected by cable straight from the router into my TV but...

EE Home Phone message "no link to the hub"

I have two Home Phone devises which should connect to the hub using the home router's WiFi . Only one of these instruments is connecting the other has an error message "no link to the hub" and does not list a means of registering the phone.  How do i...

gez-jam by Investigator
  • 649 Views
  • 3 replies
  • 2 Helpful

Disgraceful service.

I have made the switch from the old broadband to the new, requiring BT to come and install a new line. That part went ok. What did not go ok was someone not cancelling the old line resulting in nearly £70 aonth being taken out of my account for sever...

Saks86 by Investigator
  • 580 Views
  • 8 replies
  • 8 Helpful