Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I'm looking at upgrading to full fibre, which will obviously require an engineer visit. What I want to know is, and I can't find the answer on here, will the openreach engineer install the new full fibre socket in a different room for us? Our exi...
When I went onto fibre, EE misspelt my email address. It means I have not been able to view my bills since last November. I've rung EE several times but they seem unable to fix it. The last time I rang, the battery ran out on my phone so I was c...
I have a customer who relies on a pair of these to feed her broadband from her EE router at the front of the house to the PC in the rear room. I have a couple of queries:1) Can I assume these gadgets are feeding the BB through the mains, like powerli...
I am Having an issue with my Digital Voice where incoming calls we can hear the person on over end but they can’t hear us and it same when we call out. I have tried a cordless phone and still the same and it does it to all four on my digital voice ph...
Hoping one or many of you can help and support. I have recently joined EE Broadband and for the life of me I can't understand why I am not able to have my 2.4ghz and 5ghz with different names.I have checked EE website and see the following Smart hub...
I'm still in contact for my broadband, I want to cancel my direct debit and pay by credit card. Is this possible? I don't mind making manual payments once bill is issued, even better if the card can be charged automatically. How do I go about doing t...
Do not have my broadband account number
I am switching from Plusnet to EE.I have the Plusnet Router setup exactly as I want it with devices being allocated fixed IP addresses and port forwarding all set up.Is it possible to use the Plusnet Router with EE?
Anybody else had issues with broadband after switching from BT to EE. I was with BT for years no issues. In the last 2 months I’ve spent more time on the phone to EE than working so frustrating. Any advice how to get out of this nightmare would be gr...
e Poor. Engineers disrespect property and Contents. After the third visit from an engineer who on 3 occasions was unable. To fit the equipment properly. After speaking to EE three times. I know I'll have to go back to EE. To arrange a fourth v...
