Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello EE Community Team,I’m checking whether there are any known issues affecting the Busiest Home Bundle (1.6 Gbps full fibre). Since Saturday 14 February I’ve had a complete loss of internet at my address in the OX2 (Oxford) area.I’ve spoken with E...
2FA has killed the opportunity for more than one person in a family to access ee wifi hotspots. Despite the fact that ee broadband is sold as a 'family' service, only the account holder can access a hotspot while they're out and about because they ar...
Almost a month ago, I decided to move from BT broadband to EE (alongside existing my EE mobile account) but have tried multiple times to link the new BB account to mobile on the MyEE App and online but keep getting the same message - to ring EE to do...
I've been told that when my current contract ends (I’m on Fibre 36 Essentials) I will have to move to Full Fibre; This was news to me.My situation is that I have no direct line of view to the nearest telegraph pole and, since 1980, I seem to have use...
Anyone else having the Wi-Fi pro 7 hub just flash orange I have had it since 7pm and tried everything reset, unplugged, checked cables everything and still not connecting. And apparently from what I can see there is nothing wrong with the network in ...
We are having issues with our EE broadband, particularly on our EE TV Pro box which is less then 5m away. WiFi speed test on mobile shows DL 857 and UL 99.8. seems to just be an issue on the TV box pro. Have reset the TV box, reset the router, run th...
Hello all,Unsure if that is the right spot, but I just wanted to check if other folks had experiences on this topic.I have a 1Gig Full-Fibre package with EE and the white Smart Hub.Now, I can see that with this package, EE now offers the Smart Hub Pl...
I have been trying to link my home broadband to my ee id and for some reason it always no matter what says it’s wrong either the code that was sent was incorrect even though it’s always right and it’s the exact same with the bank details the account ...
Hi guys, a little help please Past day or 2 I've noticed when using Google search I'm asked to verify I'm not a robot via captcha. Not sure why it happens, it doesn't even happen all the time but it is becoming more regular. Any ideas on how I can f...
I have transfered over from universal credit basic package £20 which i paid last week, I have now had fibre Internet 1 week and getting charge already for only being with fibre 1 week. Also the speed hasn't been as great at my package biscuits deal. ...
