Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I've been waiting since the 6th December for a fibre installation to be completed. I've spoken to EE but they said i needed to contact openreach. I've tried calling them but the number doesn't accept calls, there is just a message saying if they n...
a neighbour set up my ring doorbell and had to input my password. following day i realised that he could my wifi from his flat if he chose to - can i switch router off whilst i am away so no one can use it?
I have the Hub Pro (1.6Gbs tier) and everything was working fine, the only trivial issue I had was that this was an upgrade from the Hub Plus and the app showed the wrong hub icon, as I say trivial, even the upgrade went smoothly.Everything was worki...
Hi,I have joined EE on Nov 29th and have still have not received the router box. As I live in Northern Ireland, I am very concerned now that this could not arrive for Xmas and ruin the kid’s day. Does anyone know if the Smartplus WiFi 6 router can be...
When I was with BT broad band, virus protection software was free is it free with EE broad band?
I am utterly dissatisfied with the broadband service I have been receiving. For the past days my upload speed has consistently been just above 5 Mbps, which is well below the advertised minimum speed . This has caused considerable inconvenience.I req...
I have a Smart Hub Plus extended by a Smart WiFi Plus booster (y'know, if you have to put "Smart" in the name, that tells me everything I need to know about how smart the device is). I have a Guest network configured for IoT devices. However, all the...
Absolutely terrible customer service from EE, recently had tv and broadband fitted, tv keeps cutting out, tried cancelling the service and they are trying to charge us over £500 to cancel as we are 7 days off the cooling off period
Westbury Wiltshire, I’ve had no internet or broadband for seven days, open reach keeps saying that they have fixed the problem but I still have not got internet,!!!
Am I correct in thinking the Smart Wifi extenders can't connect to each other, only to the Smart Hub? (I'm sure I read that on here but I can't find it now.) This wasn't the case for the black BT complete wifi discs. This has caused a problem for me ...
