Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44230 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85641 Views
  • 11 replies
  • 12 Helpful

Authentication on passwords

I have internet ports all round the house off these are repeaters vonts work well always have / there is a 16 port Ethernet switch I was virgin no problem and . Swapped to EE now there playing up passwords wrong wont connect authentication problem an...

Reduce package on contract line

Any info on reducing the package on a contract line? currently with ee and reception is poor to the point I had to put the line away.Been paying and making zero use of the line.I need to know any  chances of requiring premiums adjustment.

Yvyv9 by Visitor
  • 245 Views
  • 3 replies
  • 0 Helpful

EE Smart Hub SH20A (Product No. GRV9517UAC34 2-A-SA)

EE Smart Hub SH20A   /   Product No. GRV9517UAC34 2-A-SA   /   Serial number: +112133+194200****RI was just sent this hub by EE.  This is what it says on the nameplate on the bottom of the hub.  Apologies for substituting **** in the serial number, f...

Jez54 by Investigator
  • 1083 Views
  • 34 replies
  • 13 Helpful

Firmware update EE smart hub plus

 I read a couple of posts on here saying the EE smart hub plus has received a firmware update. However, my hub is still on the same firmware version. Does anyone know what the firmware update changes are and when we can expect this? 

MarkJ67 by Investigator
  • 1969 Views
  • 19 replies
  • 1 Helpful

EE Smart Hubs

I have just joined EE from BT (had to as contract expired)I have received a EE Smart Hub (2023) (SH20A)I was expecting the EE Smart Hub Pro (SH31B)I had BT SMart HUB 2 on BT contract plus 3 mini discs due to size of property and thick walls etcI was ...

PeeJay60 by Explorer
  • 423 Views
  • 9 replies
  • 1 Helpful

help deciding on a router

Hello!I am looking to replace my hub2 with another router and have been looking at a number of routers. I plan to turn the wifi completely off as i have wired cat6 to every device in the house. when I was looking at most routers on amazon it seems ev...

Wifi on new hub pro

Hi,Have been using the new wifi 7 router and wifi hub pro now for a month or so, not sure if I'm doing something wrong, followed the procedure in the box, router works fine and hits speeds as my contract. My issue is the wifi , barely scraping 50mbps...

Mally19 by Investigator
  • 814 Views
  • 20 replies
  • 10 Helpful

IPv6 "Pinholes" in EE Smart Hub

On our EE Smart Hub, firmware version v0.09.01.09281-EE, there seems to be an IPv6 firewall I cannot turn off.When trying to add pinholes, only one IPv6 pinhole appears possible.IPv6, if wanted, is supposed to be universally addressable, isn't it? It...