british gas hive hub

[tudor231]

i got a hive hub form british gas  which has been working fine up to now  i been told i need to check that 

The ports a Hive Hub requires are open
UDP port 123 (NTP)
TCP port 443 (HTTPS)
TCP port 5671 (AMQPS)

how do i do this?

[XRaySpeX]

Are these incoming or outgoing ports? You don't need to open outgoing ports. I suspect that ports 123 & 443 are outgoing. I dunno about 5671. To open incoming ports you need to set up the Port Forwarding on the router.

[Schockwave · Accepted solution]

@XRaySpeX Not sure why nthe OP is having problems, I have the hive hub and it works without such a problem, maybe they should contact Hive to get this sorted. This does not seem right to me.

@tudor231 , who told you this?

[tudor231]

hive provider told me to contact ee and ee have told that they can not check these settings and i have no idear what i am doing

[XRaySpeX]

EE wouldn't necessarily know what ports, if any, of some device would need opening. Why should they? It's not their device. It's down to the spec of the device by its provider.

[tnj]

I have been using a Hive Hub for many years and I have never had to open any incoming port on my router.

[tudor231]

how would you set up the Port Forwarding on the router.?

[XRaySpeX]

See Port Forwarding: Access to your home network