We had no/some broadband connection from Tues 23rd to Sat 27th. We called on Tuesday and we told an engineer would be out on Friday to visit as that was soonest time. I work from home so in effect was reduced to trying to use my mobile data. We had no TV as we rely on Broadband, plus all other things, like Ring, Hive, etc. How do I go about claiming for compensation? We recently upgraded the router, I am tempted to send that back and change contracts when the up for renewal to another provider as the timings have been crap. The engineer visited Friday morning 8am, replaced loads of cables in the house as he said they were corroded, despite it being a new house less than 18 months old. After he left, 30 mins later we had no internet, until 11pm that night. Sunday received a text, "the issue had been resolved" So it wasn't anything at our house but a network issue.
