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Overpayment

Mbrewster
Visitor

‎25-06-2026 04:13 PM

I was told a few months ago that my wifi and phone bill would be one payment when I moved to your WiFi, Ive since noticed 2 seperate payments coming out of my account that I would like to ask why this has happened please and refund for these 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎25-06-2026 04:40 PM

What phone, mobile or landline? Mobile phones are on separate bill from BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

‎25-06-2026 05:25 PM

@Mbrewster Are you sure they are both EE payments, look at your billing for the accounts that are at the top off the bills, those will explain what and should tally with what you were told to expect for each, BB/Mobile are separate bills no matter what you were told!